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Guest Service in Training

Company: Juut Midwest, Inc.
Location: Saint Paul
Posted on: August 7, 2022

Job Description:

POSITION TITLE: Guest Service Specialist
SUPERVISOR: Assistant Manager

Essential Duties and Responsibilities of Guest Services:
The main responsibility of this position is to provide outstanding customer service to Juut guests and perform Front Desk duties in accordance with Juut's performance and service standards. The Guest Service Specialist will start out In Training, and as key tasks and responsibilities are mastered will move through Studio, Senior, and Master levels. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy.

Know, believe in, and follow through of Company purpose, mission, values, beliefs, and guiding principles.
Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
Make a genuine connection always be authentic, respectful, compassionate, and fully present.
Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.

Guest Interaction
Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest's scheduled appointment.
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service during call.
Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, prebooking next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
Make follow up calls to new guests within 24 hours of their visit to Juut.
Knowledge of artists at salon location to include services provided, specialties, level etc. Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.

Handle cash to include bank deposits.
Ability to work during opening and closing hours.
Attend all training, education, and meetings/huddles as required.
Assist with possible other duties as assigned.
Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).

Stock retail shelves as necessary when product is low, or retail product order is delivered.
Clean retail shelves on regular basis.
Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.

Monitor and refill beverage station items, keep area clean and stocked.
Organize magazines throughout salon to be in order and easily accessible to guests.
Clean bathrooms and restock supplies and containers.
Salon cleaning as determined by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Willingness to take initiative.
Outstanding customer service and communication skills.
Ability to multi-task in a fast-paced environment.
Intermediate computer skills.
Availability to work salon schedule -nights and weekends required.
Ability to interact in a positive and productive manner while fostering a team-based environment.

Education: High School Diploma or equivalent.
Some exposure to salon, cosmetics or like retail business preferred.

Working Conditions:
Retail salon environment

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This document does not create an employment contract, implied or otherwise, other than as "at will" relationship.

Salon is open 7 days a week. Must have evening and weekend availability
32-40 hours per week


Keywords: Juut Midwest, Inc., St. Paul , Guest Service in Training, Hospitality & Tourism , Saint Paul, Minnesota

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