Guest Service Specialist
Company: Juut Midwest, Inc.
Location: Saint Paul
Posted on: August 7, 2022
POSITION TITLE: Guest Service Specialist
SUPERVISOR: Salon Manager
Passionate about the beauty industry? Looking to start a new
career? Are Motivated to work in a creative environment and uplift
At Juut Salonspa we believe in the power of Daymaking! As the
collection of original Aveda salons employing some of the most
highly regarded industry professionals, we have a 35-year history
of impacting people, society, and the world at large. We use our
vision and talent to generate confidence, invigorate clients, and
make the world a happier place.
At Juut Salonspa, you are supported by a team of professionals
located in our home office including marketing, education, human
resources, and operations to assist in your career growth. We
celebrate individuality and care about your livelihood as an
artist. JUUT Salonspa is an inclusive environment
Guest Service Job Summary:
The main responsibility of this position is to provide outstanding
customer service to Juut guests and perform Front Desk duties in
accordance with Juut's performance and service standards. The Guest
Service Specialist will start out In Training, and as key tasks and
responsibilities are mastered will move through Studio, Senior, and
Master levels. Key accountabilities of this position include those
tasks listed below combined with ensuring positive, uplifting
experiences for all customers, being a resource to guests, artists,
and therapists, and upholding Juut's Daymaker philosophy.
Greet guests upon arrival with the appropriate welcome utilized for
new or returning guests.
Check-in guests, give salon tour to all new Juut guests and offer
add on appointments available following guest's scheduled
Escort guest to waiting area, hang up coat if necessary, and offer
beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service
Check out guests by ringing service ticket, closing out sale of
retail products and/or suggesting fitting products, pre-booking
next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist
or therapist through matchmaking, capture guest data completely and
accurately, offer add on appointments and up sell booked
Make follow up calls to new guests within 24 hours of their visit
Stock retail shelves as necessary when product is low, or retail
product order is delivered.
Clean retail shelves on regular basis.
Responsible for all product knowledge, continuous product
education, ability to answer product questions as a resource for
Monitor and refill beverage station items, keep area clean and
Organize magazines throughout salon to be in order and easily
accessible to guests.
Clean bathrooms and restock supplies and containers.
Salon cleaning as determined by management.
Knowledge of artists at salon location to include services
provided, specialties, level etc. Ability to reschedule
appointments, when necessary, block artist time in computer system,
Handle cash to include bank deposits.
Ability to work during opening and closing hours.
Attend all training, education, and meetings/huddles as
Assist with possible other duties as assigned.
Must always remain professional in demeanor, communication, and
dress (including following proper dress code with professional
looking hair and makeup).
Juut Salonspa offers a variety of benefits for you & your
Paid Time Off
401k + % match
Employee assistance program
Health savings account
Flexible spending account
50% employee discount
Education: High School Diploma or equivalent.
Some exposure to salon, cosmetics or like retail business
Customer Service experience preferred but not required
While performing the duties of this job, the employee will be
Walk, sit, bend and squat
Talk and hear
Grab, pull or bend items
Lift and/or carry up to 10 lbs.
View items at a close or distant range
Stand for extended periods of time
Retail salon environment
Visit our Careers page to apply now! https://juut.com/careers/
Note: Job Descriptions are not exhaustive lists of all skills,
responsibilities, or efforts associated with a position. They
reflect principal job elements essential for performing the job and
evaluating performance. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions of the position.
This document does not create an employment contract, implied or
otherwise, other than as "at will" relationship.
Must be available evenings and weekends including Sundays.
30 - 40 hours per week
Keywords: Juut Midwest, Inc., St. Paul , Guest Service Specialist, Hospitality & Tourism , Saint Paul, Minnesota
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