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Customer Service Representative II

Company: Electri-Cord Manufacturing
Location: Saint Paul
Posted on: May 16, 2022

Job Description:

Job DescriptionElectri-Cord offers an Awesome Compensation Package - competitive compensation + annual bonus + 401K matching - vested immediately + Outstanding Medical - Dental - Vision Insurance + Health Savings Account + Flexible Spending Account + STD + LTD + Life Insurance ! If you are an amazing Customer Service Representative who wants an awesome compensation package and work for an amazing Company keep reading. Overall Responsibility: At Electri-Cord, the Customer Service Representative II (Sr) is responsible for receiving all business inquiries within the designated account level. The CSR II manages large accounts, and works with Regional Sales Managers (RSMs) to ensure account base is properly forecasted with a focus on accuracy. Adheres to ECM's common processes for onboarding and managing the designated account base. Generates quotes and orders. Resolves problems with orders either directly or through appropriate management. Re-schedules orders based upon customer directives or for other valid reasons; performs other duties as directed which are necessary to meet the Sales function's responsibilities to the customer and to the organization. The CSR II Interfaces with all internal departments and ECM locations including China and Mexico as well as customers. Key Areas of Responsibility and Essential Position Functions: 1. Perform activities required for the accurate and complete generation of quotes and orders for the assigned account level: 2. Interface with Purchasing, Engineering, Scheduling & other ECM locations to confirm whether customer specifications and deliveries can be achieved. 3. Enter quotes, customer orders, and other required data in Enterprise Planning Requirements (ERP) software. 4. Resolve problems with orders in process or already shipped as required, coordinate the required internal assistance necessary to satisfy the customer's concerns. 5. Orient customers who are not aware of company specifications and necessary agency approval requirements. 6. Align customer needs to ECM capabilities. 7. Recognize a sales opportunity and react accordingly. 8. Ensure customer(s) are delighted and the desired Customer Satisfaction Indices are achieved. 9. Travel to customer sites as needed. Perform other duties as assigned or directed. Required Education, Skills, Experience, and Certifications: Education: Bachelor's Degree (in areas such as: Business, Supply Chain Operations, Electrical, Manufacturing, Technology, Electro-mechanical) or equivalent industry experience. Experience: Minimum three to five (3 - 5) years' experience or greater in related customer relations positions Knowledge and Technical Skills: · Accurately use arithmetic functions (addition, subtraction, multiplication, division, decimals, fractions) · Accurately use metric system · Blueprint reading and desired electrical schematics experience Tools: General office equipment (computers, copiers, printers, fax machines, etc.) Measurement tools Software: Intermediate knowledge of spreadsheets, graphs, and word processing; experience with an Enterprise Resource Planning tool; Use online meeting tool (e.g. Go to Meeting) to organize and lead meetings. Language: Excellent English communication skills (written and verbal), desired Conversational Spanish. ABOUT ELECTRI-CORD: At Electri-Cord, we proudly manufacture a broad portfolio of high quality electronics products and offer superior custom solutions. For more information, visit Electri- Cord is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Electri-Cord is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Keywords: Electri-Cord Manufacturing, St. Paul , Customer Service Representative II, Hospitality & Tourism , Saint Paul, Minnesota

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