Retail Key Holder
Company: Filson
Location: Saint Paul
Posted on: May 16, 2022
Job Description:
Job DescriptionIn 1897 C.C. Filson began outfitting prospectors
headed for the Gold Rush with tools and apparel strong enough for
the toughest spots on earth. More than 100 years later, Filson
remains committed to providing pioneers of all fields around the
world with unfailing goods made from the highest quality materials
available.Filson recognizes that it takes a world-class team to
make a world-class product. As we build on the Filson legacy of
American craftsmanship, we are looking for individuals who share
our dedication to innovation, excellence, and superior customer
service. Key HolderJust as a Guide leads travelers, sportsman, or
tourists into unfamiliar or new territory, it will be your mission
to lead your team to achieve new heights every day. A key holder at
Filson is responsible for motivating, inspiring, and developing
sales associates to provide a best-in-class customer experience,
just as our founder did in 1897. This member of the management team
is also responsible for executing operational standards, visual
merchandising, and marketing events. Responsibilities:
- Identifies customer needs and acts as an outfitter, one who
fully prepares our guest for their next adventure through
exceptional product knowledge.
- Supports the Store Manager in selecting store staff by
recruiting, selecting, orienting, and training employees
- Observes and provides feedback to support members of staff in a
culture of 360 degree communication.
- Manage a training plan and in the moment coaching to drive key
performance indicators. Understands how employee behaviors link to
selling metrics and provide training accordingly.
- Supports marketing events and stories through in store
promotion, clientel emails, and community outreach.
- Prepares reports by collecting, analyzing and summarizing
information
- Ensures availability of merchandise and services by maintaining
inventories.
- Ensure that Filson Standards and Operating Standards are met or
exceeded to support brand consistency.
- Protects employees and customers by providing a safe and clean
store environment.
- Manage customer service and selling to drive a performance
culture.
- Supports store operations by enforcing company programs,
initiatives, policies and procedures.
- Other duties as assigned. Qualifications:
- Exceptional selling skills, customer service, and
clienteling
- Minimum of one year in a leadership role
- Experience using data to make informed decisions
- People development and growth experience
- Friendly and outgoing; service mentality
- Strong written and verbal communication skills
- PC based computer skills; with Word and Excel
- Ability to work a typical retail schedule
- Must have high school diploma or equivalent.
- Must be 18+ yrs oldRequirements:
- Able to lift and carry 30 pounds
- Able to reach overhead
- Able to pull clothing and luggage from shelves
- Able to bend, kneel, or stoop
- Must be able to stand for long periods of timeBenefits:
- Medical, dental & vision insurance *for employees working over
20 hours weekly
- Paid time off *for employees working over 30 hours weekly
- 401k with company match
- Life insurance
- Bonus eligibility based on store performance
- Merchandise Discount Note: This job description is not meant to
be all-inclusive. Employee may be required to perform other duties
to meet the ongoing needs of the organization. Filson is an equal
opportunity employer. We believe that every employee has the right
to work in surroundings which are free from all forms of unlawful
discrimination. It is our policy that all decisions involving any
aspect of the employment relationship will be made without regard
to race, color, sex, religion, age, national origin, marital
status, sexual orientation, gender identity, the presence of any
sensory, mental, or physical disability, veteran and military
status, genetic information, political ideology or any other status
or characteristic protected by local, state or federal law.
Discrimination and/or harassment based on any of those factors are
totally inconsistent with our philosophy of doing business and will
not be tolerated.With regard to applicants or employees with
disabilities, the company offers what the law refers to as
"reasonable accommodation" to enable a person to perform his or her
job.
Keywords: Filson, St. Paul , Retail Key Holder, Hospitality & Tourism , Saint Paul, Minnesota
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