Customer Service Representative

Company: Bix Produce
Location: Saint Paul
Posted on: May 14, 2022

Job Description:

Job Description Come Grow Your Career with BIX Produce The Customer Service Representative is responsible for professionally managing incoming calls and emails from customers and the sales team to electronically enter orders, resolve issues, and achieve overall customer satisfaction. The Customer Service Representative must demonstrate excellent communication skills and the ability to work well with teams . Starting pay at $18.00 up to $22.00 an hour Schedule: Monday - Tuesday, Thursday - Saturday; Wednesday and Sunday off Hours: 8AM - 5PM Located 10 min from downtown St. Paul Responsibilities Answering phones within the Transportation and Customer Service department Preforming route adjustments Assisting with ETA requests from the sales team Completing DOD paperwork Manage incoming calls and emails from customers and the sales team to electronically enter orders, resolve issues, and achieve overall customer satisfaction. Proactively respond to Sales Representative and/or Customer issues as needed on a timely basis. Collaborate with the buyers and transportation to identify root cause of customer issues and solve in a meaningful way. Provide timely attention toward all daily administrative tasks from scanning and logging credits to logging miss-picks. Maintain a deep working knowledge of our product and service offerings in order to treat each inbound call as an opportunity for growth. Prioritize and help communicate route delays, holiday closures, created fresh grab and go ordering information with a high degree of impact. Work in conjunction with outside and inside sales team to direct inbound calls toward the products featured in current product campaign, fresh cuts, non-produce items and other cross selling opportunities. Obtain customer and competitive information during daily contacts and distribute as appropriate to develop sales strategies. Support Sales and Marketing by appropriately communicating customer feedback, product performance and competitive intelligence. Participates fully in meetings, training sessions, individual professional development and skill building. Remain up to date on new products or enhancements. All other duties assigned. Qualifications High school diploma required. Post-secondary education in a related area of study strongly preferred. 1 - 2 years of customer service experience required. Ability to keep organized and prioritize tasks Produce, culinary and/or food industry experience helpful. Excellent customer service and communication skills. The ability to resolve issues effectively and collaboratively. Proficient computer and 10 key skills. Ability to multitask efficiently. Ability to confidently present product information. This position requires sitting, standing, walking, reaching, bending, lifting (not to exceed 50 pounds) Working at a computer and on the phone for 8-10 hours per day. BIX Produce is an Equal Opportunity Employer Company Description Bix Produce was founded in 1930 by Max Bix in Austin, Minnesota with a single truck. Their simple philosophy of only offering the finest quality products delivered to customers on their schedule continues to serve as our foundation. Randy Wilcox, current owner, purchased Bix Produce from Sam Bix in 1980 and has continued the philosophy of focusing our efforts on providing the service and quality our customers have grown to expect. From our humble beginnings, Bix produce has evolved into the regional bulk, specialty and precut industry leader serving restaurants, hotels, educational institutions, country clubs, food service distributors and other segments of the foodservice industry. Bix Produce serves customers in the entire state of Minnesota as well as Western Wisconsin, Eastern North Dakota and Iowa. Our sales professionals average over 11 years in the produce business. Bix Produce Company acquired Beckman Produce in September of 1997 and merged both operations into a brand new 58,000 square foot facility in Saint Paul, Minnesota. In addition to office and warehouse space, the facility contains a state of the art processing facility, which utilizes the most advanced equipment in the industry. Our processing of produce, both fresh fruits and vegetables is a six day per week, around the clock. We proudly employ over 260 people in our plant. In December of 2006 Bix added an additional 21,000 square feet of refrigerated warehouse space. The additional space will allow Bix to handle the growing demand for Organic Produce as well as expanding our offering of specialty produce.

Keywords: Bix Produce, St. Paul , Customer Service Representative, Hospitality & Tourism , Saint Paul, Minnesota