Guest Service in Training
Company: Juut Midwest, Inc.
Location: Saint Paul
Posted on: May 11, 2022
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Job Description:
POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant
Manager Essential Duties and Responsibilities of Guest Services:The
main responsibility of this position is to provide outstanding
customer service to Juut guests and perform Front Desk duties in
accordance with Juut's performance and service standards. The Guest
Service Specialist will start out In Training, and as key tasks and
responsibilities are mastered will move through Studio, Senior, and
Master levels. Key accountabilities of this position include those
tasks listed below combined with ensuring positive, uplifting
experiences for all customers, being a resource to guests, artists,
and therapists, and upholding Juut's Daymaker
philosophy.DaymakingKnow, believe in, and follow through of Company
purpose, mission, values, beliefs, and guiding principles.Be a
passionate expert: always continue to learn, serve guests
consistently, and always maintain integrity.Make a genuine
connection always be authentic, respectful, compassionate, and
fully present.Inspire an encore: always go above and beyond to give
each guest an unforgettable experience and maintain enthusiasm and
confidence. Guest InteractionGreet guests upon arrival with the
appropriate welcome utilized for new or returning guests.Check-in
guests, give salon tour to all new Juut guests and offer add on
appointments available following guest's scheduled
appointment.Escort guest to waiting area, hang up coat if
necessary, and offer beverage to all guests and Daymaker book to
new guests.Perform confirmation calls to guests and offer add-on
service during call.Check out guests by ringing service ticket,
closing out sale of retail products and/or suggesting fitting
products, prebooking next guest appointment, and performing proper
goodbye. Answer incoming guest calls, book appointments with proper
artist or therapist through matchmaking, capture guest data
completely and accurately, offer add on appointments and up sell
booked appointment.Make follow up calls to new guests within 24
hours of their visit to Juut.Knowledge of artists at salon location
to include services provided, specialties, level etc.Ability to
reschedule appointments, when necessary, block artist time in
computer system, distribute gratuities.Handle cash to include bank
deposits.Ability to work during opening and closing hours.Attend
all training, education, and meetings/huddles as required.Assist
with possible other duties as assigned.Must always remain
professional in demeanor, communication, and dress (including
following proper dress code with professional looking hair and
makeup). RetailStock retail shelves as necessary when product is
low, or retail product order is delivered.Clean retail shelves on
regular basis.Responsible for all product knowledge, continuous
product education, ability to answer product questions as a
resource for the guest. FacilitiesMonitor and refill beverage
station items, keep area clean and stocked.Organize magazines
throughout salon to be in order and easily accessible to
guests.Clean bathrooms and restock supplies and containers.Salon
cleaning as determined by management. Qualifications:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Willingness to take
initiative.Outstanding customer service and communication
skills.Ability to multi-task in a fast-paced
environment.Intermediate computer skills.Availability to work salon
schedule -nights and weekends required.Ability to interact in a
positive and productive manner while fostering a team-based
environment. Education/Training/Experience: Education: High School
Diploma or equivalent.Some exposure to salon, cosmetics or like
retail business preferred. Working Conditions:Retail salon
environment Note: Job Descriptions are not exhaustive lists of all
skills, responsibilities, or efforts associated with a position.
They reflect principal job elements essential for performing the
job and evaluating performance. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions of the position. This document does not create
an employment contract, implied or otherwise, other than as "at
will" relationship. Salon is open 7 days a week. Must have evening
and weekend availability32-40 hours per weekPI175238523
Keywords: Juut Midwest, Inc., St. Paul , Guest Service in Training, Hospitality & Tourism , Saint Paul, Minnesota
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