Customer Service Coordinator

Company: Ryder Truck Rental
Location: Saint Paul
Posted on: January 15, 2022

Job Description:

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.You are the driving force behind our company.Start your career with Ryder today!START ON A CAREER PATH THAT HAS A FUTUREAt Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.SummaryThe Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor.If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares! YOUR JOB SEARCH ENDS HERE.Shop Location- 2580 Long Lake Rd, Roseville, MN 55113 Shift/Schedule- flexible afternoon and evening hours!Salary- $21/hour plus OTCheck out these videos!https://www.youtube.com/watch?v=usBbl6L1V6Ehttps://www.youtube.com/watch?v=b24PFgxvVS0Ryder's most recently been named a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies," one of "America's Most Responsible Companies" by Newsweek.#LI-post #INDexempt #FB Essential FunctionsCUSTOMER SERVICE:Improve the quality and consistency of customer communications and meet customer's expectationsPerform customer relationship activities to include customer interface, issue resolution and customer satisfactionExecute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction (CSI) scoresWORK FLOW MANAGEMENT:Enhance branch productivity through effective work scheduling and planningCreate repair order tasks and update work planning sheetReview maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-upCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirementsCoordinate outside repair with vendors and customersProvide a resource that allows the management team time to effectively manage shop operationsPARTS MANAGEMENT:Contribute to cost containment through effective inventory planning and warrantyExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and deliveryMake recommendations on min-max levels to the inventory planning teamManage parts obsolescenceShip warranty and return partsOrganize and ensure cleanliness in the parts roomADMINISTRATIVE:Effectively handle all incoming shop callsClerical duties within the shop operations which include vehicle maintenance filesProcess all Account PayableCreate repair orders for techniciansAdditional ResponsibilitiesContribute to cost containment through effective inventory planning and warrantyEnhance branch productivity through effective work scheduling and planningPerforms other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practicesStrong verbal and written communication skillsApply effective phone skillsCapable of multi-tasking, highly organized, with excellent time management skillsFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamStrong computer skills including spreadsheets and word processing software advanced requiredQualificationsH.S. diploma/GED requiredFive (5) years or more Customer Service with issues resolution experience requiredStrong computer skills including spreadsheets and word processing software advanced requiredDOT RegulatedNoJob CategoryOperations and SupportRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Keywords: Ryder Truck Rental, St. Paul , Customer Service Coordinator, Hospitality & Tourism , Saint Paul, Minnesota