Concierge Coordinator - Part Time
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Saint Paul
Posted on: November 22, 2021
Provides superior guest service to all guests, both in person and
over the phone. Provides concierge services that coordinate all
aspects of a guests visit to the Gaming Enterprise. This includes
transportation (bus program and special transportation arrangements
as necessary), ticket purchases, reservations, trip itineraries,
etc. Responsible for sale of gift cards and event tickets via
Ticketmaster. Promotes all promotional activities scheduled at the
casino and answers any questions, as needed. Uses computer systems
and telecommunications equipment to take/confirm hotel
reservations. Applies high guest service standards.
Conducts daily cash handling and reconciliation of sales. Secures
hard copies of credit card numbers from order forms. Responsible
for securing all assets and tracking of inventory.
Job Duties: Greet mall visitors. Provide concierge services that
coordinate all aspects of a guests visit to the Gaming Enterprise.
This includes transportation (bus program and special
transportation arrangements as necessary), ticket purchases,
reservations, trip itineraries, etc. Provide information regarding
casino and non-gaming related facilities, events, entertainment,
promotions and amenities.
Organizes and prepares tickets, access passes, and coupons and
arranges/distributes will-call tickets on concert days.
Responsible for troubleshooting ticketing issues with guests and
resolving minor guest concerns.
Escorts guests to shuttle bus. Tracks guests by scanning Club
Mystic card and/or identification card.
One year retail, hospitality or concierge guest experience.
Must be able to type a minimum of 30 wpm.
Proficient computer skills with Microsoft Office.
Must be able to read, write, and speak English clearly.
Must be able to pass basic math and typing test.
Must be able to lift up to 50 lbs.
Some outdoor work (30%)
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, St. Paul , Concierge Coordinator - Part Time, Hospitality & Tourism , Saint Paul, Minnesota
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