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Dental Clinics Front Desk Scheduling Coordinator

Company: University of Minnesota
Location: Saint Paul
Posted on: January 28, 2023

Job Description:

Apply for JobJob ID353750

LocationTwin Cities

Job FamilyLR-Health Care NonProfessional

Full/Part TimeFull-Time


Job Code5001

Employee ClassAFSCME Unit 4 - Health Care

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Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:

  • Putting the patient first at every opportunity
  • Listening to understand each patient
  • Showing concern for each patient
  • Acting individually and with others to meet each patient's needs
  • Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
  • Greeting patients, students, staff, faculty and the general public in a pleasant manner
  • Determining the nature and purpose of the visit and directing them to the specific destinations
    • Check in patients in an accurate and professional manner
    • Identify and accurately collect co-pays or appropriate fees
    • Familiarize with insurance claims
    • Use computer-based systems to verify patient information
    • Understand and communicate benefit changes to members, or refer to appropriate resource
    • Communicate wait times in a diplomatic manner
    • Direct patients to the appropriate care area
    • Provide patients with appropriate forms, questionnaires, etc.
    • Follows proper cash handling policies and procedures outlined by U of M.
    • Collect fees from patients; calculate and give correct change, process payments received
    • Review demographic and insurance information, HIPAA compliance, etc.
      Appointment Scheduling
      • Communicate provider and clinic availability in a professional manner
      • Schedule appointments in an accurate and timely fashion using computer system
      • Maintain knowledge of appointment scheduling practices, policies and procedures
        Registration and Verification
        • Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
        • Verify insurance eligibility, if necessary
        • Enter patient data in an accurate, efficient, and timely manner
          • Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
          • Answer telephone and respond appropriately to the caller depending on the caller's needs
          • Take and relay messages requiring follow-up to appropriate individuals
          • Prepare records and materials for new patient appointments
          • Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
          • Schedule new patients and order interpreters when needed
          • Coordinate emergency schedule changes
            Student/Patient Coordination
            • Provide scheduling and administrative support to students and residents of the dental school
            • Process appointment requests and patient/student transfers in a timely manner.
            • Communicate clinic and scheduling policies in a diplomatic manner
              The work hours are 7:45 a.m. - 4:30 p.m., Monday - FridayThis position is 100% onsite.

              Salary Range: $18.43-24.89/hour


              REQUIRED QUALIFICATIONS (please detail all the required qualifications on your application materials):
              • Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
              • Must be able to communicate verbally and in writing; in clear, understandable English.
              • Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
              • Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
              • Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
              • Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
              • Demonstrated ability to function with multiple priorities and interruptions
                • One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
                • Experience scheduling patients electronically in Orthodontics or in a medical or dental office/clinic/hospital
                • Extensive experience working with a diverse population and working with interpreters
                • Experience as a Dental/medical receptionist
                • Experience using data look-up and data entry functions on a mainframe or PC based computer system
                • Demonstrated ability to organize work under pressure
                • Demonstrated advanced oral communication skills
                • Demonstrated advanced written communication skills
                • Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
                • Experience scheduling patients electronically

                  About the Department

                  The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.The School of Dentistry educates general dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. For more than two decades, we've offered specialty training in six ADA-recognized specialties: Endodontics, Oral and Maxillofacial Surgery, Orthodontics, Pediatric Dentistry, Periodontics and Prosthodontics.We also offer an advanced education program in TMD and orofacial pain, oral biology, dental hygiene, and oral health for older adults.Dentists who are graduates of dental schools outside of the United States and Canada wishing to practice in the United States train here, as well. A novel, interdisciplinary Dentist-Scientist Training Program rounds out our educational offerings.Our work affects nearly every person in Minnesota. We educate 73% of the state's practicing dentists, 68% of Minnesota's licensed dental therapists, and 49% of its dental hygiene educators. Our researchers develop and test dental materials used by every dentist in the state and around the world.Our students and faculty treat patients: 105,260 patient-visits each year in our Twin Cities' campus clinics and 48,700 in outreach sites located in underserved communities throughout the state. We provide continuing dental education for 7,100 practicing dental professionals each year.


                  Working at the UniversityAt the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.The University also offers a comprehensive benefits package that includes:
                  • Competitive wages, paid holidays, and generous time off
                  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
                  • Low-cost medical, dental, and pharmacy plans
                  • Healthcare and dependent care flexible spending accounts
                  • University HSA contributions
                  • Disability and employer-paid life insurance
                  • Employee wellbeing program
                  • Excellent retirement plans with employer contribution
                  • Public Service Loan Forgiveness (PSLF) opportunity
                  • Financial counseling services
                  • Employee Assistance Program with eight sessions of counseling at no costPlease visit the Office of Human Resources website for more information regarding benefits.

                    How To Apply

                    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


                    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

                    Employment Requirements

                    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

                    Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

                    About the U of M

                    The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Keywords: University of Minnesota, St. Paul , Dental Clinics Front Desk Scheduling Coordinator, Healthcare , Saint Paul, Minnesota

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