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Clinical Applications Specialist, MR

Company: General Electric
Location: Saint Paul
Posted on: September 22, 2022

Job Description:

Job Description SummaryAs the Clinical Application Specialist MR, you will deliver clinical and operational expertise by providing excellent education and training support within a specific modality or product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionEssential Responsibilities

  • Deliver objective based system / feature MR training and education support for Mayo Clinic over an extended period while demonstrating full range of product features, capabilities and benefits.
  • Collaborate with Mayo Clinic commercial team to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction.
  • Work with commercial teammates to develop strategy to ensure Mayo Clinic is satisfied with their GE system and utilizing their system to its fullest extent.
  • Execute domain expertise responsibilities as outlined in the Priorities of a MR Clinical Applications Specialist.
  • Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GE team with respect to improving the customer experience and GEHCs account standing.
  • Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes. Communicate results to broad constituency.
  • Liaison with department leads and work with key opinion leaders to assist in standardizing and optimizing protocols / imaging parameters and provide current state / progress updates to internal and external constituents. Facilitate best practice sharing amongst various account departments.
  • Assist customer in advancing new product (NPI) features and imaging techniques. Partner with customer in developing training plans / strategies that support new product assimilation and ongoing training needs.
  • Drive consultative applications services discussions and recommend additional support options for customer solutions. Propose and deliver solutions based programs that drive productivity for the customer and growth.
  • Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
  • Establish and drive relations, collaboration and partnerships with all department / relevant stakeholders. Engage with key opinion leaders on progress made and gain consensus on next steps/actions.Required Qualifications
    • Associates degree or equivalent and 5+ years of MR technical/clinical industry experience; plus ARRT or ARMRIT certification.
    • Demonstrated experience working on GE Healthcare MRI systems.
    • Deep understanding of clinical education training and associated process implementation.
    • Demonstrated experience delivering complex information and modifying messaging based on audience.
    • Willingness to travel 10%-20% within the US and Canada.Desired Characteristics
      • Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.
      • Ability to strategize with decision makers on workflow enhancements and improvements.
      • Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.
      • Strong communication and clear thinking skills, ability to synthesize complex issues into simple messages.
      • Willingness to be flexible / adapt to changing personnel and work environments.
      • Action oriented in taking the initiative to identify opportunities and recommended solutions.
      • Results-oriented and passionate about making a positive customer & business impact.
      • Able to express opinions, information and key points of an argument clearly and fluently.
      • Give presentations and deliver materials with skill, confidence, and credibility.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.#LI-KC1GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.Relocation Assistance Provided: Yes

Keywords: General Electric, St. Paul , Clinical Applications Specialist, MR, Healthcare , Saint Paul, Minnesota

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