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Customer Relations Specialist - Medical Industry!

Company: Ultimate
Location: Saint Paul
Posted on: January 15, 2022

Job Description:

Customer Relations Specialist

Responsibilities/Duties of Position
Provide phone support to customers
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Attain proficient working knowledge of CRM, Microsoft Office Products, and other supporting databases
Product, catalog and website knowledge is required to assist customers
Respond to customer inquiries sent via e-mail, mail, fax, or over the phone
Data entry from e-mail, phone, fax, mail and web orders
Data collection and data maintenance
Coordinate with Accounting/Finance members to resolve customer account issues
Excellent computer/technical skills
Minimum 1 year of Customer Service experience required
Computer literate and demonstrated ability to learn new programs
Above average written and verbal communication skills
Hours: M-F 8:30am-5:00pm
Pay: $18-21/hour
Location: Roseville (This position will train in the office and has the potential to work remotely after training (temporarily due to COVID).
Must-have's:
Organized and Efficient
Very good computer/ technical skills
Good at Multi-tasking with Logical Reasoning
Picks up New Things Quickly
Critical thinker and Logical Reasoning
Able to work AND keep up in a fast-pasted environment with disruptions

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, St. Paul , Customer Relations Specialist - Medical Industry!, Healthcare , Saint Paul, Minnesota

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