Landscaping & Snow Removal Zone Manager
Company: Kellermeyer Bergensons Services
Location: Saint Paul
Posted on: March 19, 2023
Job Description:
Job Description
Job Title: Zone Manager Exterior
ServicesDepartment: OperationFLSA Classification: ExemptReports To:
Regional Zone Manager Exterior ServicesStatus: Full TimePay:
$60,000.00 - $65,000.00 Annual SalaryPosition Summary:The Exterior
Services Zone Manager supports the management of all active
accounts and vendor partners within an assigned market. They
provide leadership and initiative to ensure services are complete
and client expectations are met or exceeded. This individual
evaluates the performance of service partners and communicates with
the client to achieve satisfaction with our work; and fully
leverages our relationships to benefit the client and Kellermeyer
Bergensons Services.Job Highlights:Landscaping experience in the
Northeast including understanding regional plants, maintenance
service types, keen eye for quality inspections of properties, has
enhancement experience. Snow experience, understands region snow
seasons and snowstorms, how to service a site-plow/salt, etc. Has
ran snow routes in past. Travel within the assigned market focusing
on snow, landscape and exterior business. Working with vendors and
customers and conduct quality inspections, work with account
coordinators and supervisors to relay information about customer
sites. Be the eyes and ears of KBS exterior within the
market.Essential Duties & Responsibilities:
Communicate frequently with customers
to ensure high quality and service expectations are met.Proactively
present and sell site enhancement ideas to customers.Proactively
assist in resolving issues with customer service when neededConduct
monthly Quality Site Assessments (QSAs) of service partners' work
on clients' sitesMeasure properties and coordinate with estimators
for -landscape -estimatesIdentify and communicate business
development opportunities to Regional Operations
Manager.Communicate weekly schedule to store managers and service
partnersConduct pre- and post-season site inspectionsCoordinate new
service partners to service clients in a designated
territoryPre-qualify service partners and negotiate contract
termsSupport compliance team to ensure proper service partner
agreements are secured in a timely mannerDevelop and sustain
long-term relationships with service partners to ensure consistency
of service to clientProvide instruction to service partners
regarding client expectationsCommunicate non-contract client
requests and ensure work is scheduled in a timely mannerCommunicate
closely with office team and Regional Zone Managers and provide
documentation from site visits (i.e. photos, site visit reports,
etc.)Develop standard packet of information for each client to
include highlighted scope, site map, snow stockpiling map, call in
number and introductory letter, and customer service
opportunitiesComplete daily report on activities (i.e. sites
visited, contacts made, issues handled, site inspection forms
completed, etc.) and submit to Regional Zone Manager.Communicate
billing details to client and answer any questions.Other tasks and
duties, as assigned.Experience & Qualification Requirements:
Minimum of 3 years of prior customer
service, management and leadership experience within the
organization, and the industry and local marketplace.Prior
experience working with subcontractors and -performing landscape
and snow removal operations -Ability to communicate from any
location and be available to travel to each of their territory's
areas with a high degree of flexibility.Ability to generate
customer solutions that are on point, creative, and that stay
consistent with the brand image of the company.Excellent
communication skills, both written and verbal, both internal and
external communication.Ability to network with industry and trade
contacts within the marketplace.Proficiency in or knowledge of
using a variety of computer software applications, to include
Microsoft Excel, Word, PowerPoint and Outlook.Proficient at
estimating all services provided.Proficient at service
pricing.Proficient at billing completed work.What's In It For
You?KBS considers all applicants for employment without regard to
race, color, religion, gender, sexual orientation, national origin,
age, disability, gender identity, and expression, marital or
military status, or based on an individual's status in any group or
class protected by applicable federal, state, or local law. KBS
also provides reasonable accommodations to qualified individuals
with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law. - -Powered by
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Keywords: Kellermeyer Bergensons Services, St. Paul , Landscaping & Snow Removal Zone Manager, Executive , Saint Paul, Minnesota
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