BANKING CENTER MANAGER
Company: Old National Bank
Location: Saint Paul
Posted on: January 28, 2023
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Job Description:
Overview:Old National Bank is honored to be named one of the
World's Most Ethical Companies for the 11th consecutive year!Why
Old National?We are currently paying a sign-on bonus of $1,500.00
for Banking Center Managers (new hires only)Robust benefit package
including medical, dental, vision, life, a 401k plan with a
generous company match and tuition reimbursement allowanceWith over
260 Community Banking locations within our footprint in IN, IL, IA,
WI, MN, KY & MI allows our Team Members the opportunity to grow and
develop within their careerAt Old National, we believe that by
helping our associates balance work life with home life, we create
a more productive workforce and a stronger company.The Banking
Center Manager is responsible for the administration and efficient
operation of the banking center including branch profit and loss;
successful execution of the sales process; client satisfaction and
retention; implementation and compliance with all operational
standards, legal and regulatory requirements; hiring, training,
development and evaluation of staff; meeting individual sales
goals; utilization of sales strategies and business calling
expertise to develop new and expand existing customer
relationships: The Banking Center Manager has individual
responsibilities for direct client sales and service including
account opening, loan applications, service inquiries and
transaction processing as needed. They have individual sales goals
as well as the responsibility for maximizing the sales and
profitability of the entire banking center.Key
AccountabilitiesBanking Center Profitability and OversightAssist
the Community Banking Executive and Community Banking Market
Manager in establishing, monitoring, and evaluating banking center
and individual sales and service goals.Conduct regular meetings
with banking center team to build product knowledge, review goals
and expectations, recognize areas of success and opportunities for
development; share corporate marketing campaign and supporting
materials, and proactively introduce all servicing channels to
consumer and business clients.Participate and encourage attendance
in local community events and activities to activate partnerships
within the area, through volunteerism of team members and corporate
financial support.Client Centric Sales ApproachBuild banking center
team focused on a consultative sales approach, uncovering needs of
clients, and providing education and advice regarding the products
and services available to meet the clients' needs. This includes
hiring, training, mentoring, and developing team members to create
a proficient team with loan and deposit knowledge.Leads team in
educating clients of all consumer and small business loan and
deposit products and services; promotes line of business resources
through joint calling efforts including mortgage, investments,
wealth management, private banking, commercial, treasury management
and merchant processing; as well as the wide range of banking
channels available to clients, including emerging technology and
digital solutions to enhance the client experienceProactively
coaches to ensure adherence to all regulatory requirements and
guidelines, ethical standards and encourages sharing of best
practices and effective sales techniques and toolsOperational
ExcellenceStaff to company benchmarks, ensuring all service
standards are met or exceeded; respond to client inquiries in
alignment with company policies, procedures, and standards; plan
and assign banking center staffing to ensure optimal client
service.Partners with the Market Service Leader to ensure
appropriate oversight of banking center operations including
compliance with bank policies, procedures and audit standards,
compliance with legal and regulatory requirements, compliance with
security practices/procedures and oversight of security
equipment.Key Competencies for PositionExecution
Leadership:Communicates goals, tracks progress against key
goals/metrics, effectively utilizing diverse talent and resources
to achieve goals. Empowers team members and holds them accountable
based on appropriate level of authority; manages progress
effectively and takes appropriate measures to address performance
issues. Seeks to identify what caused the issue, consults with
lines of business and subject matter experts, as appropriate, to
determine the best solution and acts within approved policies,
procedures, and established guidelines.Client Leadership:Client
Experience - Fosters a culture that enables others to deliver an
exceptional client experience, anticipates, escalates and/or takes
action when work processes, procedures, or policy implementation
issues may affect the client, always working to resolve issues and
design solutions with a clear picture of the client in mind. Seeks
information about the client/client's business to develop sound
solutions to meet each client's needs, following through on client
commitments despite time pressures or obstacles; follows up to
ensure the client is satisfied.Culture Leadership:Is accessible,
approachable, and helpful to others, builds relationships,
establishes trust, credibility, and respect with others through a
track record of delivering on commitments, inspires team members to
demonstrate our culture and core values, coaching and developing
team members to act honestly and ethically in all efforts.People
Leadership:Actively seeks to attract the best talent and to develop
team members effectiveness in their current and future roles,
encourages and values diversity. Gives, receives, and asks for
feedback, creates a supportive, encouraging environment which
empowers team members to stretch beyond what they thought they
could do, while holding team members accountable for goals and
deliverables.Qualifications and Education RequirementsEducation:
Bachelor's Degree in business related field preferred or equivalent
work experience4+ years banking experience with 2+ years consumer
lending experience2+ years of supervisory experience, preferably in
the banking or retail industryLicenses/Certifications: must be
eligible to register with the National Mortgage Licensing System
and Registry (NMLS)Old National is proud to be an equal opportunity
employer focused on fostering an inclusive workplace and committed
to hiring a workforce comprised of diverse backgrounds, cultures
and thinking styles.As such, all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, protected veteran status, status as
a qualified individual with disability, sexual orientation, gender
identity or any other characteristic protected by law.We do not
accept resumes from external staffing agencies or independent
recruiters for any of our openings unless we have an agreement
signed by the Head of Talent Acquisition, SVP to fill a specific
position.
Keywords: Old National Bank, St. Paul , BANKING CENTER MANAGER, Executive , Saint Paul, Minnesota
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