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Enterprise Software Client Services Manager

Company: Thermo Fisher Scientific
Location: Saint Paul
Posted on: January 28, 2023

Job Description:

As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale! Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.How will you make an impact?We are looking for an Enterprise Software Client Service Manager to be accountable for the planning for and oversight of critical Enterprise Software implementation projects, including the preparation and maintenance of project schedules and timelines.An experienced Client Services Manager will work with both internal teams and our clients to provide information and clarification of pre-implementation requirements, ensure resource availability and readiness for sophisticated projects, and call out and / or resolve both anticipated and unplanned project roadblocks.What will you do?

  • Accurately design project plans that detail project and task resource requirements
  • Control project definition and scope
  • Interact and communicate effectively with client Project Management and Technical personnel in varied industries
  • Coordinate the activities of related project activities such as software validation
  • Anticipate, identify and seek to resolve complex internal and external services delivery challenges
  • Maintain a close, positive and productive relationship with customers
  • Produce detailed, timely & accurate project summaries
  • Execute activities in support of Thermo Fisher Scientifics goals & strategy, particularly those related to customer satisfaction and revenue growth.Experience
    • Demonstrated ability in a field involving scientific measurement or laboratory software.
    • Proven experience in the service delivery business.Knowledge, Skills, Abilities
      • Project lifecycle experience within the biotech, pharmaceutical or related industries
      • Outstanding analytical ability and interpersonal skills.
      • Ability to lead and be responsible for the productivity of others
      • Use of others expertise. Seek information and factors input into planning & execution
      • Self-starter. Asserts influence over events to achieve goals. Proactive
      • Identify novel and unexpected ways of solving problems or improving products
      • Strong project management, problem analysis and problem-solving skills
      • Work effectively in a team environment
      • Potential overnight travel, 10%Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
        • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Keywords: Thermo Fisher Scientific, St. Paul , Enterprise Software Client Services Manager, Executive , Saint Paul, Minnesota

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