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Campus Operations Manager 2 - Housing Operations

Company: University of Minnesota
Location: Saint Paul
Posted on: January 21, 2023

Job Description:

Apply for JobJob ID352981

LocationTwin Cities

Job FamilyCampus Operations

Full/Part TimeFull-Time


Job Code9742HG

Employee ClassAcad Prof and Admin

Add to Favorite JobsEmail this JobAbout the Job

The Coordinator of Housing Operations (CHO) is responsible for providing direction, leadership and management of all operations for 14 housing business offices and
information desks in nine residence halls, five apartments and Housing & Residential Life's Central Office. The Coordinator is responsible for developing and managing a $2M annual operating budget and provides direct supervision to 10-11 Business Operations Supervisors (BOS), a Housing Operations Specialist, and indirectly to approximately 425 student employees. The CHO serves as a critical communications liaison between students, Housing & Residential Life staff, and various University departments. The Coordinator reports to the Associate Director of Operations.
Responsibilities for this position include the following:
Management/Administration (35%)
* Manage and oversee all business office and information desk operations, policies, and procedures.
* Develop, revise and implement operational policies and procedures as necessary to ensure high quality service and effectiveness.
* Develop and monitor annual business office and information desk operating budgets.
* Develop and implement the Housing Operations annual work plan, assist with the development and implementation of Housing & Residential Life's annual strategic plan, and provide input for the Housing & Residential Life 10-Year Capital Plan.
* Maintain and update business office and information desk operations manual(s) as necessary.
* Review and evaluate area business office and information desk operations annually.
* Resolve business office and information desk operational needs and ensure that equipment and supplies are operational and adequately maintained in order to provide high quality service.
* Develop and implement comprehensive student staffing, recruitment/hiring, and training plans for all residence hall and apartment information desk staff.
* Manage all computer access requests for business office and information desk staff.
* Serve as the backup administrator of the Housing Occupancy Management System (currently RMS - Residential Management System).
* Complete quarterly and annual reports for areas of responsibility.
* Provide backup for the Coordinator of Assignments & Billing.
* Other duties as assigned by the Associate Director, Administrative Services & Operations.
Supervision & Staff Support (35%)
* Select, train, supervise, evaluate and develop 10-11 Business Operations Supervisors and 1 Housing Operations Specialist.
* Develop performance plans/objectives for all direct reports.
* Conduct annual mid-year and year-end performance reviews for all direct reports.
* Review Employee Engagement Survey results for the Housing Operations area and develop action plans to improve employee engagement based of survey results.
* Coordinate the recruitment and selection of professional staff within the Housing Operations unit.
* Provide leadership and direction regarding student and non-student employment concerns.
* Conduct and lead bi-weekly staff meetings with all Business Operations Supervisors and the Principal Administrative Office Specialist.
* Conduct bi-weekly individual meetings with all direct reports.
* Provide opportunities for staff to assist with developing and evaluating HRL policies and procedures
* Provide direction and training to Business Office Supervisors and the Housing Operations Specialist with the student staff hiring process; interviewing processes; review of employee standards, qualifications, and compliance requirements; submission of hiring/termination paperwork; and bi-weekly payroll submissions.
* Provide direction and support to Business Operations Supervisors and the Housing Operations Specialist in areas of supervision, training and the employee discipline process for student staff.
* Design, coordinate and implement training and development programs for full-time staff and student staff.
Customer Experience Management (20%)
* Serve as the Housing & Residential Life Application Administrator for the Customer Relationship Management system (CRM).
* Provide training for all Housing and Residential Life staff required to use the CRM.
* Review, analyze and create action plans for business office and information desk operations based on student satisfaction surveys and other student/customer feedback.
* Conduct student/customer focus groups and develop/implement new customer service feedback tools in order to identify service improvement opportunities.
* Develop consistent business office and information desk operations through supervision, communication, coordination, and collaboration.
* Collect and analyze data related to customer interactions, quality of service, and operational/customer service processes/procedures.
* Develop and implement new practices, policies, and procedures to improve business office and desk operations.
* Provide customer service training opportunities for Business Operations Supervisors and the Principal Office and Administrative Specialist.
* Respond to and resolve customer service concerns and problems with business office and information desk operations/service.
* Serve as a central point of contact for residents and staff who experience issues or express concerns with the products or services of established sponsorship partners.
* Coordinate the housing tour room process within the residence halls and apartments in collaboration with the Admissions Office.
* Collaborate with various functional areas of housing to provide solutions, assistance, and follow-up to students, parents, staff, faculty, and administrators.
Department Liaison/Outreach (10%)
* Maintain positive relationships and partnerships by conducting and leading meetings with the following Housing & Residential Life units:
o Residential Life Management staff (monthly meeting)
o Information Technology staff (monthly meeting)
o Conference & Event Services staff (biweekly meeting)
o Contracts, Assignments and Billing staff (biweekly meeting)
o Communications & Marketing staff (monthly meeting)
o Finance staff (monthly meeting)
* Serve as the primary liaison between key external departments/organizations toinclude, but not limited to, the following departments/organizations: Admissions, University Services Payroll, USPS, US Census Bureau.
* Assist with presentations to prospective and incoming students.Anticipated Hiring Salary Range: $73,551 - $76,000


Minimum Qualifications
* Requires a Bachelor's degree with a minimum of 8 years experience.
Preferred Qualifications
* Master's degree in Higher Education Administration, College Student Personnel, Business Administration or other related academic discipline preferred.
* Experience working in university housing.


Working at the UniversityAt the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.The University also offers a comprehensive benefits package that includes:

  • Competitive wages, paid holidays, and generous time off
  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
  • Low-cost medical, dental, and pharmacy plans
  • Healthcare and dependent care flexible spending accounts
  • University HSA contributions
  • Disability and employer-paid life insurance
  • Employee wellbeing program
  • Excellent retirement plans with employer contribution
  • Public Service Loan Forgiveness (PSLF) opportunity
  • Financial counseling services
  • Employee Assistance Program with eight sessions of counseling at no costPlease visit the Office of Human Resources website for more information regarding benefits.

    How To Apply

    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

    Employment Requirements

    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

    Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

    About the U of M

    The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Keywords: University of Minnesota, St. Paul , Campus Operations Manager 2 - Housing Operations, Executive , Saint Paul, Minnesota

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