Project Manager, Experience Measurement
Company: Securian Financial Group
Location: Saint Paul
Posted on: January 21, 2023
*At Securian Financial the internal position title is Strategy &
Innovation Sr. Analyst*
Securian's Experience Measurement team is looking for a seasoned
research project manager to lead a cross-functional team to
flawlessly launch new customer experience (CX) surveys across
priority experiences/journeys. The successful candidate will take
work direction from the Experience Measurement Program Manager and
be an integral member of the experience measurement team. This role
will engage new stakeholders with each new survey and will work
cross-functionally with many groups.
Plans, monitors, and manages internal projects from initiation
through completion in an Agile environment.
Leads or coordinates project planning, resourcing, progress
reporting, troubleshooting, and people/resource management.
Ensures project results meet requirements regarding expected
outcomes, technical quality, reliability, and schedule.
Monitors performance and recommends schedule changes or resource
Bachelor--------s degree and 3-7 years relevant research and/or
project management experience
Experience implementing NPS or other CX measurement systems
Solid project management skills, ability to flawlessly deliver on
time, under budget.
Detail oriented, along with ability to multi-task.
Excellent analytical and problem-solving skills.
Familiarity and prior use of CX metrics, CX platforms ( e.g .
Qualtrics, Medallia, Clarabridge, etc.), and CRM systems (e.g.
Intensely curious and passionately loves learning, especially as it
pertains to understanding the customer and channel partner.
Ability to manage multiple projects and prioritize based on
business needs and focus.
Excellent communication skills.
Embraces ambiguity and change.
Preferred Experience and Qualifications
PMP or similar certification
Experience in financial services.
Strong influencing and relationship building skills, executive
Physical job requirements:
Ability to utilize keyboard, mouse, and computer for up to 8 hours
Ability to work at least 40 hours per week
Ability to utilize telephone for up to 8 hours per day
Ability to perform grasping tasks throughout the entire workday
(examples: handwriting, grasping of equipment/machines, paper
manipulation, sorting, folding, handling stacks of paper)
Securian Financial has been around for 140 years. We--------re
committed to giving back to our community, donating 15,000 employee
volunteer hours this past year. We also provide extensive resources
to our employees for professional development and growth and a
number of diverse professional and social opportunities throughout
the company. There--------s a reason our employees have voted us as
a best place to work year after year! In addition:
-- - Generous paid time off. We want you to take time off for
whatever matters most to you!
-- - Tuition reimbursement program. We value continuous learning at
-- - Company-funded pension plan as well as 401K retirement plan
-----" great resources to secure your financial future.
-- - Continuous opportunities for new challenges.
-- - Variety of health plan options as well as dental and vision
-- - Paid maternity/paternity leaves.
Securian Financial Group, Inc. does not discriminate based on race,
color, creed, religion, national origin, sex, gender identity,
sexual orientation, age, marital or familial status, pregnancy,
disability, genetic information, political affiliation, veteran
status, status in regard to public assistance, status in a local
human rights commission, or any other status or condition protected
by local, state or federal law. If you are a job seeker with a
disability and require an accommodation to apply for one of our
jobs, please contact us by telephone 651-665-5522 (voice), 711
(telecommunications relay), or by email at
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To view our legal statement click here
PandoLogic. Keywords: Project Manager, Location: Saint Paul, MN -
Keywords: Securian Financial Group, St. Paul , Project Manager, Experience Measurement, Executive , Saint Paul, Minnesota
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