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Manager, Group Sales

Company: AEG
Location: Saint Paul
Posted on: September 23, 2022

Job Description:

The Group Sales Manager is instrumental in directing the sales team in servicing and renewing the Wild fan base as well as reaching out to prospective clients, developing, and closing new sales. This role specifically focuses on providing leadership for the group sales team, towards the achievement of maximum profitability and growth in line with department revenue goals. As our Group Sales Manager, YOU:

  • Thrive to succeed. Our business is fueled by fans, and you are at the heart of all we do, whether you are selling season tickets or retaining our current fan base, you thrive on the hustle of success. You'll exceed your renewal and new business development goals through extensive cold calling, following up on referrals and networking, therefore this role is not for those who are intimidated to pick up the phone. You'll seal the deal with new fans by presenting our offerings in person or virtually and with your growing knowledge of the sales industry, ticketing systems, our products, you'll be able to capitalize on the first-time consumers and growing hockey fans. If the concept of sales is new to you, trust in us, we have best in the biz to teach you how to succeed.
  • Build and Maintain Lasting Relationships. At the Wild, we strive to stand out amongst the competition, and our fan base recognizes that. Being an advocate for our organization, polite in your interactions, timely and professional will lead to YOUR success. You always know what is going on, can foresee ways to surprise and delight, because you know and listen to your customers. You'll maintain regular touchpoints, such as meetings, lunches, or phone calls, to remain connected to your customers. and the community to meet their needs and share the game of hockey successfully.
  • Bring excitement to the lives of every guest you meet. You and your team are responsible for creating memories and joy in people's lives. But, beyond ensuring every interaction is a positive one, you do the challenging work of setting-up, prepping staff, ensuring safety protocol, diffusing conflicts, answering questions, and responding to guest needs in both calm and active settings.
  • Understand the devil is in the details. You pay attention to things both big and small. From scheduling staff to managing lost and found to maintaining our technology, you don't miss a beat. You follow through, and follow-up, you ensure every "t" is crossed and "i" is dotted, because delivering amazing for the guests and employees you serve brings you joy.
  • Are a cultural centerpiece. Your interaction with our guests and employees is constant. You guide our guests through their personal experience on campus and you are at the heart of our employee experience. People see you as a helpful resource and a critical part of our team and the Wild's culture. YOU ARE A:
    • Day-Maker. Our team and business run on relationships. Commitment, professionalism, and reliability are at the heart of building strong bonds across all our partnerships. But that's not enough. You act not only as a leader, but a team member. You shine light on the things you see, help employees navigate murky waters and provide candid (caring deeply, communicating directly) feedback to help every employee become the best version of themselves.
    • Committed Team Player. The days are long, the years are short, is how the saying goes and our work here is no exception. We do what it takes to get the job done and more often than not, we do even more than what it takes. We strive to go above and beyond, exceeding all expectations and we thrive in an environment that requires us to step up and step out of our comfort zone for the sake of bringing joy to someone else's life.
    • Focused Executor. We believe big ideas reap even bigger rewards when managed effectively. Everything we do touches people, so flawless execution is non-negotiable. Our work can be fast-paced, and it can be easy to lose sight of the details, but that's where the magic is at. With ruthless prioritization, we focus on getting things done quickly and flawlessly. Of course, we're not perfect, so when mistakes are made, we step up, take responsibility and issue meaningful apologies when we're wrong.
    • Servant Leader. At the Wild, everything we do is grounded in serving. We serve our organization, each other, our fans, and our community. Leadership is not a rank, it's not about being in charge; it's about taking care of those in our charge. We inspire those around us to dream more, learn more, do more and become more. THE MINNESOTA WILD WILL:
      • Listen to you. We need your thoughts, ideas, and passion to help make this the best team in sports. You talk, we'll listen.
      • Treat you like an adult. We will trust you to get the work done in a way that makes sense for you. We measure output, not desk time.
      • Challenge you. We promise you'll be surrounded by people equally committed to the Minnesota Wild. You won't find more passionate people all focused on creating a Greater State of Hockey. Go Wild!
      • Commit to Diversity, Equity & Inclusion. We drive social change and foster inclusivity by providing a safe, positive, and welcoming environment for you, all community members, and employees regardless of race, ethnicity, gender identity, background, or experience. BIPOC & LGBTQ+ encouraged to apply. THE FINE PRINT:
        • In accordance with the ADA the physical requirements for this role include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc. Should an accommodation be requested MSE will evaluate the request and provide reasonable accommodation under accordance of the ADA.
        • Ability to work a flexible schedule; nights, weekends, and holidays is required.
        • Minimum of 3 years of customer service and/or sales experience is required
        • Minimum of 1 year of leadership experience is required Experience
          • 4Behaviors
            • Team Player: Works well as a member of a group
            • Leader: Inspires teammates to follow them

Keywords: AEG, St. Paul , Manager, Group Sales, Executive , Saint Paul, Minnesota

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