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Client Success Manager, Life Sciences Data Solutions

Company: Change Healthcare
Location: Saint Paul
Posted on: September 22, 2022

Job Description:

  • Here at Change Healthcare, we drive positive changes across healthcare, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
  • As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
  • Change Healthcare Data Solutions enables & licenses data & analytics to solve the most pressing challenges in and around healthcare. To meet strong demand, we are looking to immediately expand our team.
  • If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare. Your work will make a difference in health outcomes in our country.
  • Our Values: Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. What will be my duties and responsibilities of this job?
    • Customer Success
    • The Customer Success Manager (CSM) is responsible for ensuring the success of existing strategic partnerships, as measured by revenue growth, renewals & overall satisfaction.
    • Develops an understanding of the business objectives of assigned accounts, and how Change Healthcare products and services can meet those objectives
    • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
    • Lead Monthly/Quarterly Business Review processes with assigned customers/partners
    • Revenue Growth
    • Collaborate with senior sales & product, legal & tech team members to create comprehensive support strategies for assigned target markets and target opportunities.
    • Act as the trusted partner for the customer on use-case and product functionality, delivering and communicating ROI for our clients, throughout the customer lifecycle
    • Monitors client usage of Change Healthcare products and services to ensure maximum use, satisfaction & adherence to contract (approved uses and financial obligations)
    • Collaborate closely with team members support renewals and expansion opportunities
    • Innovation & Quality
    • Represent the voice of the customer to provide input into core product, marketing and sales processes
    • Partner with our clients and partners to deliver predictable outcomes and experiences
    • Serve as the primary contact for the onboarding of new customers, the training of channel end users, as well as post go-live support
    • Collaborate with the engineering and development team to deliver our data as per customers requirements and troubleshoot technical issues raised by customers
    • Responds promptly to client questions, concerns, and problems.What are the requirements needed for this position?
    • Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role, preferably with advanced knowledge of healthcare data and analytics
    • Proven track record in developing relationships & ensuring operational success of data products
    • Deep understanding of the Life Sciences Industry What other skills/experience would be helpful to have?
    • Knowledge of data licensing workflows, data agreements, and data governance processes.
    • Experience with large data integrators supporting the Life Sciences industry
    • Deep Life Sciences expertise with a point of view of sub-verticals
    • Data/Analytics expertise & experience in clinical research and commercial studies
    • Experience with analytics, data, databases, predictive modeling, or business intelligence preferred
    • Account management experience with large corporations in the pharmaceutical, medical device or biotech markets
    • Excellent interpersonal skills good listener, critical thinking, effective communicator, creative, intellectual curiosity, self-starter & team player. Ability to build strong internal and external client relationships
    • Problem solver with an entrepreneurial mindset that can effectively manage multiple projects across internal & external stakeholders
    • Ambitious, yet patient and principled. Committed to excellence, and delivering results in an honest, purposeful wayWhat are the working conditions and physical requirements of this job?
    • Environment Office environmentHow much should I expect to travel?
    • Willingness and ability to travel up to 30% of the time- Current State -We are all working virtual.
    • Territory: Nationwide
    • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, St. Paul , Client Success Manager, Life Sciences Data Solutions, Executive , Saint Paul, Minnesota

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