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Manufacturing Client Services - Account Manager

Company: Thomson Reuters
Location: Saint Paul
Posted on: August 4, 2022

Job Description:

We are hiring a Manufacturing Client Services - Account Manager for our printing plant team in Eagan, Minnesota. As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions. For this role, you would also be eligible for a $2,500 signing bonus upon being in the role for 90 days.

About the Role: In this opportunity as an MCS Account Manager, you will be responsible for:

  • Proactively building relationships with internal and external customers.
  • Facilitating transfer of documents, copies, and samples among MCS and production departments.
  • Monitoring job status and communicating as needed.
  • Following up to ensure dates are met.
  • Representing interests and needs of customers and manufacturing in all decisions.
  • Capturing and reporting customer feedback.
  • Identifying and reporting recurring problems.
  • Providing quotes and performing system testing as necessary.
  • Leading special projects to improve workflow, systems, processes and procedures.
  • Leading tours of the manufacturing facility and training other guides.
  • Performing Material Req Planner 2 responsibilities as assigned by the business.
  • Coordinating and verifying specifications, materials & scheduling for each job.
    • Identifying process requirements for finished good production orders.
    • Determining lot sizes for general shipment and replenishment orders.
    • Creating and releasing production orders to communicate all details necessary to ensure accurate production.
    • Forecasting products in SAP.
    • Maintaining material master data.
    • Collaborating with production and/or other internal departments.
    • Serving as a resource to the Production Account Coordinators.
    • Supporting other production needs as requested (e.g., flex labor needs).
      About You:
      • Bachelor's degree preferred OR equivalent and some experience in a related field
      • Proficient in Microsoft applications. High level of proficiency in SAP
      • Recommends and takes ownership for process improvements
      • Knowledge of printing methods, equipment capabilities and material requirements
      • Knowledge of scheduling and forecasting processes
      • Mathematical, analytical and logic skills
      • Some customer service or account representative experience
      • Some experience in production planning, scheduling or in manufacturing and/or printing
        What's in it for you:
        • Compensation: $2,500 sign on bonus, bonus plan
        • Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management Courses, key talent programs, tuition reimbursement
        • Benefits: Comprehensive health coverage with benefits are effective day one, 3 weeks' vacation, 6 sick days, 9 company holidays, 3 float days, 2 Mental Health Days, 401(K)
        • Perks: Social events & activities, 2 paid volunteer workdays a year, gym reimbursement, cell phone discounts

          Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

          We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


          As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

          We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

          Protect yourself from fraudulent job postings click here to know more.
          More information about Thomson Reuters can be found on .

Keywords: Thomson Reuters, St. Paul , Manufacturing Client Services - Account Manager, Executive , Saint Paul, Minnesota

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