Front-End Manager
Company: Restaurant Depot
Location: Saint Paul
Posted on: August 4, 2022
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Job Description:
Front End Manager FULL-TIME $20/hr Ensures that product is
properly loaded, rung up and processed accurately and timely as
well as handling customer problems and issues to develop a spirit
of positive customer service. Essential Functions: Supervises,
trains, evaluates and works alongside cashiers, Front End loaders,
checkers and U-boat retrieval Ensures safe operating procedures are
followed. Makes recommendations for hiring, firing and promoting of
employees. Prevents long lines and delayed customer checkouts by
anticipates busy times of each day, week and/or season and
developing weekly schedules for cashiers and loaders including
lunches and breaks. A s part of loss prevention, ensures all
employees at registers are performing cart to cart transfers when
processing sales. Secures Front End by making sure the loaders and
cashiers do not exchange information on counts from the receipt.
Ensures that loaders are loading wagons and assisting customers to
the parking lot. Monitors loaders to make sure that they load all
product and check any open boxes to ensure integrity/security of
product being entered. Ensures loaders are loading and conducting
piece counts and calling off to supervisors. Ensures that the Front
End has proper staffing and operating equipment to allow quick and
accurate checkout. Including scanners and registers. Ensures that
cashiers are checking big boxes to ensure the integrity of the
ring-up. Ensures Front End Supervisors are checking all wagons at
point of exit for proper date, name on top of receipt, number of
receipt total of last receipt, and matches total on yellow paid
receipt. Reviews cashier and loader errors and documents in log,
for them to sign. Handles adjustments, returns, over rings, voids,
etc. so as to maintain a smooth flow of customers. Keeps logs of
items not properly labeled to make sure they are corrected on
floor. Monitors cashiers to make sure they are following through on
their job responsibilities concerning loading of goods onto wagons,
checking of receipts and counts, as well as ringing/scanning of
product. Assures that customer problems are handled quickly so as
not to allow the cashier or loader to have words with the customer.
Maintains dialogue with customers to get feedback on items not
found, and quality of service on the floor. Maintains a New Item
Request log which is reviewed weekly with the Branch Manager.
Ensures that customers have adequate supply of wagons that are
working and roll easy. Makes sure that employees in Front End are
properly dressed and wearing their name tags. Assigns employees in
slow periods to do other work, such as return or processing of
damages, sweeping and cleaning of F/E and parking lot area. Ensures
all supervisors are completing a minimum of 5 test checks per day
they work. Maintains integrity of F/E displays and stocking areas.
Ensure registers are stocked with the Rate Us Cards, flyers, hot
sheets, store maps, etc. This is a salaried position with a 47.5
hour work wk. MSP-04 WS-04 Schedule Shift start: 9:00 AM Shift
length: 10 hours 5 days/week, must be available any day
Benefits
Keywords: Restaurant Depot, St. Paul , Front-End Manager, Executive , Saint Paul, Minnesota
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