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Human Resources Operations Manager (Hybrid)

Company: Securian Financial
Location: Saint Paul
Posted on: August 3, 2022

Job Description:

*At Securian Financial the internal title for this position is HR Service Center Mgr.

Securian's Employee Value Proposition:

Our strength comes from within.

When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that's dedicated to helping customers invest in what matters most. And that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. We reward your efforts with financial benefits and the kind of encouragement that can only come from people who truly believe in you. You get the support and flexibility to become the person you want to be, at work and outside of it.

We cultivate a culture where trust, integrity, inclusion, diversity, and giving back to the community are priorities. It's just part of the reason we are consistently named a top workplace, and why so many of our employees stay with us from one year to the next. For our newest team members and our most tenured, we're determined to be an employer of choice.


Responsible for leading and motivating a team of HR specialists who support Securian associates and leaders of people as the first point of contact for HR inquiries and manage key HR operational processes. Partners with the Director to execute the vision and strategy of the function and effectively support broader HR and organizational goals. Ensures team executes HR programs, policies and systems and delivers service that ensures an exceptional customer experience.

Responsibilities include but not limited to:

Lead team of HR specialists who support associates and leaders of people by serving as primary HR point of contact to resolve inquiries and issues related to payroll, benefits and company policies, and execute key HR processes throughout the employee life-cycle, including onboarding, off-boarding, position management, benefits administration, employee records and payroll.

  • Manage, motivate and develop associates while creating and maintaining a work environment that promotes service excellence, quality results, teamwork, and mutual respect
  • Define expectations and set team goals that align with broader HR and Enterprise initiatives

    Responsible for overall customer satisfaction and achievement of operational metrics and key performance indicators.
    • Ensure team provides an exceptional customer experience
    • Serve as escalation point for highly complex issues, collaborating with key stakeholders, COEs or HR Business Partners to ensure appropriate service is delivered
    • Develop and maintain key performance indicators, use data to ensure work is properly allocated across team and performance is monitored. Develop and implement action plans to improve performance as necessary.
    • Manage knowledge center as source of truth for HR policies and procedures

      Actively collaborate with HR COEs and HR Business Partners to enhance customer experiences.
      • Proactively identify areas for enhancing the customer experience and improving HR efficiencies, work with key stakeholders to execute improvements
      • Lead the creation of educational strategies through proactive communication and engagement to ensure increased understanding of systems, processes and resources
      • Identify and participate in establishing and/or improving HR processes

        Lead special projects and provide support for various HR initiatives.

        Job Specifications:
        • Proven leadership, coaching and staff development skills
        • Strong customer service focus and continuous improvement mindset
        • Excellent verbal and written communication skills
        • Strong self-initiative and sense of urgency for results to independently manage situations and programs effectively
        • Proven planning, organization and prioritization skills to handle a large and varied volume of situations and responsibilities with frequently changing priorities
        • Excellent human relations skills to create and maintain successful relationships with all levels of employees as well as external constituents
        • Ability to interpret and evaluate data to identify issues, symptoms and the systematic root of problems, diagnose opportunities and interventions, and to develop long-term solutions
        • Knowledge and understanding of broad human resources functions, programs, and processes gained through applicable work experience

          • Bachelor's degree
          • 7+ years of progressive HR experience (HR operations, shared services or generalist/HRBP experience preferred)
          • Demonstrated competencies in team leadership, communication, strategic thinking, change management, analytical and critical thinking.
          • Demonstrated experience leading continuous improvement initiatives
          • Microsoft Office proficiency

            Preferred Qualifications:
            • Prior experience leading HR operations or shared services team
            • Workday experience
            • Experience with case management systems (e.g., ServiceNow)


              Physical job requirements:
              • Ability to utilize keyboard, mouse and computer for up to 8 hours per day
              • Ability to work at least 40 hours per week
              • Ability to utilize telephone for up to 8 hours per day

                The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

                Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:
                • Generous paid time off. We want you to take time off for whatever matters most to you!
                • Tuition reimbursement program. We value continuous learning at Securian!
                • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
                • Continuous opportunities for new challenges.
                • Variety of health plan options as well as dental and vision plans.
                • Paid maternity/paternity leaves.

                  Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at

                  To view our privacy statement click here

                  To view our legal statement click here

Keywords: Securian Financial, St. Paul , Human Resources Operations Manager (Hybrid), Executive , Saint Paul, Minnesota

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