Caregiver Experience Manager
Company: Intermountain Healthcare
Location: Saint Paul
Posted on: August 3, 2022
The Caregiver Experience Manager provides leadership, direction and
collaboration to define and implement the caregiver experience
strategy, action plans, goals, and programs for Intermountain
Healthcare. The major focus is on development and implementation of
programs, process consultation and training to ensure Intermountain
has an engaged workforce. The Caregiver Experience Manager
collaborates with leadership to assess needs consistent with
Intermountain's Mission, Vision, Values and business strategy.
Additional areas of focus include serving as a consultant and
change agent to major organization initiatives and partnering with
HR business partners in rolling out initiatives.
This position reports to the Caregiver Experience Director for
Intermountain Healthcare. This position will also partner with
other areas across the organization. Outside contacts include
vendors, professional organizations and connecting with other
organizations for benchmarking best practices.
Caregiver Experience: Supports the overall caregiver experience
initiatives, in alignment with the defined Caregiver Value
Proposition. Partners with HR leaders and other key areas
throughout the organization to design and develop the strategies
and programs to promote engagement and ensure an extraordinary
experience for our caregivers.
Engagement Survey: Partners with HR leadership and external vendor
to development measurement strategy and support the administration
of engagement surveys, including communications, monitoring
response rates, disseminating results and training on the action
Recognition Strategy: In collaboration with HR leadership,
communications and other departments, develops and deploys
recognition program across the system, including appreciation
celebrations, system-level awards and gifts, and supporting
technology platforms to promote a culture of giving recognition and
Caregiver Value Proposition: Collaborates effectively across
organizational boundaries, champions working together, creating
synergy, efficiency and effectiveness to promote and deploy
strategies in alignment with Intermountain Healthcare?s employment
brand and Caregiver Value Proposition.
Program Management: Partners with operations leaders to facilitate
system-wide implementations related to engagement, recognition,
onboarding, and other caregiver experience programs. Assures
continuous improvement from pilot to implementation by sharing
learnings and assisting with communications planning. Evaluates the
effectiveness of interventions in relation to measured results.
Establishes key performance indicators (KPIs) and interprets data
with an eye toward creating value for customers and key
Facilitation: Conduct presentations and administer training with
leaders and in high visibility settings. Consults around caregiver
engagement activities to positively influence the workplace
environment and culture, and proactively influence KPIs that
influence caregiver engagement in alignment with the overall HR
strategy. Works closely and effectively with operational and client
HR team members, to properly implement and facilitate caregiver
engagement initiatives and programs.
+ Master's degree in business, healthcare or human resources -or-
Bachelor's degree in business, healthcare or human resources and
five years' relevant experience. Degree must be obtained from an
accredited institution and education is verified.
+ Experience in a complex, multi-layered organization with specific
experience supporting system-level initiatives.
+ Demonstrated experience in managing large-scale and complex
initiatives across a geographically dispersed enterprise.
+ Demonstrated excellent analytical and problem-solving skills and
attention to detail.
+ Demonstrated strong organizational and project management
+ Demonstrates the personal credibility needed to effectively
interface with Intermountain leadership at all levels of the
+ Demonstrated ability to facilitate interdisciplinary teams and to
develop effective relationships with individuals from a variety of
+ Ability to work independently.
+ Interact with others requiring employee to verbally communicate
as well as hear and understand spoken information.
+ Operate computers, telephones, office equipment, and manipulate
paper requiring the ability to move fingers and hands.
+ See and read computer monitors and documents.
+ Remain sitting or standing for long periods of time to perform
work on a computer, telephone, or other equipment.
Employee Service Center
**Scheduled Weekly Hours:**
The hourly range for this position is listed below. Actual hourly
rate dependent upon experience.
$49.23 - $76.00
For a description of Intermountain's employment benefits, click
Equal Opportunity Employer
Intermountain Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
The primary intent of this job description is to set a fair and
equitable rate of pay for this classification. Only those key
duties necessary for proper job evaluation and/or labor market
analysis have been included. Other duties may be assigned by the
All positions subject to close without notice. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
age, national origin, disability or protected veteran status.
Women, minorities, individuals with disabilities, and veterans are
encouraged to apply.
Thanks for your interest in continuing your career with our
Keywords: Intermountain Healthcare, St. Paul , Caregiver Experience Manager, Executive , Saint Paul, Minnesota
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