Caregiver Experience Manager

Company: Intermountain Healthcare
Location: Saint Paul
Posted on: August 3, 2022

Job Description:

**Job Description:**

The Caregiver Experience Manager provides leadership, direction and collaboration to define and implement the caregiver experience strategy, action plans, goals, and programs for Intermountain Healthcare. The major focus is on development and implementation of programs, process consultation and training to ensure Intermountain has an engaged workforce. The Caregiver Experience Manager collaborates with leadership to assess needs consistent with Intermountain's Mission, Vision, Values and business strategy. Additional areas of focus include serving as a consultant and change agent to major organization initiatives and partnering with HR business partners in rolling out initiatives.

Scope

This position reports to the Caregiver Experience Director for Intermountain Healthcare. This position will also partner with other areas across the organization. Outside contacts include vendors, professional organizations and connecting with other organizations for benchmarking best practices.

Job Essentials

Caregiver Experience: Supports the overall caregiver experience initiatives, in alignment with the defined Caregiver Value Proposition. Partners with HR leaders and other key areas throughout the organization to design and develop the strategies and programs to promote engagement and ensure an extraordinary experience for our caregivers.

Engagement Survey: Partners with HR leadership and external vendor to development measurement strategy and support the administration of engagement surveys, including communications, monitoring response rates, disseminating results and training on the action planning process.

Recognition Strategy: In collaboration with HR leadership, communications and other departments, develops and deploys recognition program across the system, including appreciation celebrations, system-level awards and gifts, and supporting technology platforms to promote a culture of giving recognition and appreciation.

Caregiver Value Proposition: Collaborates effectively across organizational boundaries, champions working together, creating synergy, efficiency and effectiveness to promote and deploy strategies in alignment with Intermountain Healthcare?s employment brand and Caregiver Value Proposition.

Program Management: Partners with operations leaders to facilitate system-wide implementations related to engagement, recognition, onboarding, and other caregiver experience programs. Assures continuous improvement from pilot to implementation by sharing learnings and assisting with communications planning. Evaluates the effectiveness of interventions in relation to measured results. Establishes key performance indicators (KPIs) and interprets data with an eye toward creating value for customers and key stakeholders.

Facilitation: Conduct presentations and administer training with leaders and in high visibility settings. Consults around caregiver engagement activities to positively influence the workplace environment and culture, and proactively influence KPIs that influence caregiver engagement in alignment with the overall HR strategy. Works closely and effectively with operational and client HR team members, to properly implement and facilitate caregiver engagement initiatives and programs.

**Minimum Qualifications**

+ Master's degree in business, healthcare or human resources -or- Bachelor's degree in business, healthcare or human resources and five years' relevant experience. Degree must be obtained from an accredited institution and education is verified.

+ Experience in a complex, multi-layered organization with specific experience supporting system-level initiatives.

+ Demonstrated experience in managing large-scale and complex initiatives across a geographically dispersed enterprise.

+ Demonstrated excellent analytical and problem-solving skills and attention to detail.

+ Demonstrated strong organizational and project management skills

+ Demonstrates the personal credibility needed to effectively interface with Intermountain leadership at all levels of the organization.

+ Demonstrated ability to facilitate interdisciplinary teams and to develop effective relationships with individuals from a variety of backgrounds.

+ Ability to work independently.

**Physical Requirements:**

+ Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.

+ Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.

+ See and read computer monitors and documents.

+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

**Location:**

Employee Service Center

**Work City:**

Murray

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$49.23 - $76.00

For a description of Intermountain's employment benefits, click

HERE. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits)

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!

Keywords: Intermountain Healthcare, St. Paul , Caregiver Experience Manager, Executive , Saint Paul, Minnesota