Assistant Salon Manager
Company: Juut Midwest, Inc.
Location: Saint Paul
Posted on: June 21, 2022
Job Description:
POSITION TITLE: Assistant Salon Manager SUPERVISOR: Salon
ManagerExpectation in hours worked: Minimum of 40-45 per week Are
you motivated to work in a creative environment and uplift
humanity?Here at Juut we believe in the power of Daymaking! As the
collection of original Aveda salons employing some of the most
highly regarded industry professionals, we have a 35-year history
of impacting people, society, and the world at large. We use our
vision and talent to generate confidence, invigorate clients, and
make the world a happier place. At Juut Salonspa, you are supported
by a team of professionals located in our home office including
marketing, education, human resources, and operations to assist in
your career growth. We celebrate individuality and care about your
livelihood as an artist. JUUT Salonspa is an inclusive environment
Assistant Salon Manager Job Summary:Assisting the Salon Manager in
maximizing sales, providing a great customer experience for guests
and team members while managing the salon in accordance with Juut's
operational standards. The Assistant Manager assumes responsibility
for the operations of a store as "Manager-on-Duty" in the absence
of the Salon Manager. Additional knowledge and responsibilities
include in-depth knowledge of JUUT's products and services, as well
as direct management responsibilities for Guest Services personnel
on a day-to-day basis. Key accountabilities of this position
include those tasks listed below combined with ensuring positive,
uplifting experiences for all customers, being a resource to
guests, artists, and therapists, and upholding Juut's Daymaker
philosophy. Responsibilities and expectations:
- Manage Guest Services staff and salon retail environment,
working with salon manager and directors in assisting the general
management of the salon and employees.
- Assist in setting performance standards to meet service goals
of company, coaches Guest Services Team to achieve high
performance.
- Work with the HR Department in the hiring and termination
process of Guest Service Specialists.
- Structure the training agenda for department members. Measures
Guest Services employees' performance and recommends employment
decisions to salon manager including hiring and firing.
- Provide feedback to the management team regarding service
failures or customer concerns.
- Provide feedback to Guest Services team to ensure all customers
have accurate and timely information on product orders status
and/or changes.
- Manage ordering of front of house supplies.
- Update front of house labor calculator and keep salon manager
updated on budget for front of house.
- Train and evaluate Guest Service Specialists when hired and
throughout employment, moving employees through appropriate levels
and assigning appropriate increases per written standards.
- Assist salon manager with back of house review packets,
contributing feedback for salon manager in preparation of
reviews.
- Work with the salon manager to manage the weekly
scoreboard.
- Work estimated 4 desk shifts per week.
- Hold and direct quarterly Guest Service Specialist
Meetings.
- Attend management huddles as scheduled typically held at
Resource Center.
- Be open to coaching and feedback from management and Resource
Center personnel.
- Work together as a salon team in a positive, respectful, and
impactful way. Juut offers a variety of benefits for you & your
family!
- Paid Time Off
- Health insurance
- Dental insurance
- Vision insurance
- 401k + % match
- On-going education
- Employee assistance program
- Health savings account
- Flexible spending account
- Life insurance
- 50% employee discount Qualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Willingness to take initiative.
- Outstanding customer service and communication skills.
- Ability to multi-task in a fast-paced environment.
- Computer proficiency to include point of sale system.
- Availability to work salon schedule - nights and weekends
required.
- Ability to interact in a positive and productive manner while
fostering a team-based environment.
- Commitment to company values. Education/Training/Experience:
- Education: High School Diploma or equivalent required.
Secondary schooling preferred.
- 2-5 years customer service management working with consumer
services, products, retail accounts and brands, and analyzing data
OR completed college degree in business, management, hospitality,
or similar program.
- Exposure to salon, cosmetics, or like retail business
preferred.Working Conditions:
- Retail salon environmentNote: Job Descriptions are not
exhaustive lists of all skills, responsibilities, or efforts
associated with a position. They reflect principal job elements
essential for performing the job and evaluating performance.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the position.
This document does not create an employment contract, implied or
otherwise, other than as "at will" relationship. Salon Operating
hours: Monday 10a-7p; Tuesday - Thursday 9a-8p; Friday 10a-7p;
Saturday 8a-5p; Sunday ClosedMust have evening and weekend
availability; Shifts vary40-45 hours per week; shifts
varyPI180376877
Keywords: Juut Midwest, Inc., St. Paul , Assistant Salon Manager, Executive , Saint Paul, Minnesota
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