Assistant Salon Manager
Company: Juut Midwest, Inc.
Location: Saint Paul
Posted on: June 21, 2022
POSITION TITLE: Assistant Salon Manager
SUPERVISOR: Salon Manager
Expectation in hours worked: Minimum of 40-45 per week
Are you motivated to work in a creative environment and uplift
Here at Juut we believe in the power of Daymaking! As the
collection of original Aveda salons employing some of the most
highly regarded industry professionals, we have a 35-year history
of impacting people, society, and the world at large. We use our
vision and talent to generate confidence, invigorate clients, and
make the world a happier place.
At Juut Salonspa, you are supported by a team of professionals
located in our home office including marketing, education, human
resources, and operations to assist in your career growth. We
celebrate individuality and care about your livelihood as an
artist. JUUT Salonspa is an inclusive environment
Assistant Salon Manager Job Summary:
Assisting the Salon Manager in maximizing sales, providing a great
customer experience for guests and team members while managing the
salon in accordance with Juut's operational standards. The
Assistant Manager assumes responsibility for the operations of a
store as "Manager-on-Duty" in the absence of the Salon Manager.
Additional knowledge and responsibilities include in-depth
knowledge of JUUT's products and services, as well as direct
management responsibilities for Guest Services personnel on a
day-to-day basis. Key accountabilities of this position include
those tasks listed below combined with ensuring positive, uplifting
experiences for all customers, being a resource to guests, artists,
and therapists, and upholding Juut's Daymaker philosophy.
Responsibilities and expectations:
Manage Guest Services staff and salon retail environment, working
with salon manager and directors in assisting the general
management of the salon and employees.
Assist in setting performance standards to meet service goals of
company, coaches Guest Services Team to achieve high
Work with the HR Department in the hiring and termination process
of Guest Service Specialists.
Structure the training agenda for department members. Measures
Guest Services employees' performance and recommends employment
decisions to salon manager including hiring and firing.
Provide feedback to the management team regarding service failures
or customer concerns.
Provide feedback to Guest Services team to ensure all customers
have accurate and timely information on product orders status
Manage ordering of front of house supplies.
Update front of house labor calculator and keep salon manager
updated on budget for front of house.
Train and evaluate Guest Service Specialists when hired and
throughout employment, moving employees through appropriate levels
and assigning appropriate increases per written standards.
Assist salon manager with back of house review packets,
contributing feedback for salon manager in preparation of
Work with the salon manager to manage the weekly scoreboard.
Work estimated 4 desk shifts per week.
Hold and direct quarterly Guest Service Specialist Meetings.
Attend management huddles as scheduled typically held at Resource
Be open to coaching and feedback from management and Resource
Work together as a salon team in a positive, respectful, and
Juut offers a variety of benefits for you & your family!
Paid Time Off
401k + % match
Employee assistance program
Health savings account
Flexible spending account
50% employee discount
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Willingness to take initiative.
Outstanding customer service and communication skills.
Ability to multi-task in a fast-paced environment.
Computer proficiency to include point of sale system.
Availability to work salon schedule - nights and weekends
Ability to interact in a positive and productive manner while
fostering a team-based environment.
Commitment to company values.
Education: High School Diploma or equivalent required. Secondary
2-5 years customer service management working with consumer
services, products, retail accounts and brands, and analyzing data
OR completed college degree in business, management, hospitality,
or similar program.
Exposure to salon, cosmetics, or like retail business
Retail salon environment
Note: Job Descriptions are not exhaustive lists of all skills,
responsibilities, or efforts associated with a position. They
reflect principal job elements essential for performing the job and
evaluating performance. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions of the position.
This document does not create an employment contract, implied or
otherwise, other than as "at will" relationship.
Salon Operating hours: Monday 10a-7p; Tuesday - Thursday 9a-8p;
Friday 10a-7p; Saturday 8a-5p; Sunday Closed
Must have evening and weekend availability; Shifts vary
40-45 hours per week; shifts vary
Keywords: Juut Midwest, Inc., St. Paul , Assistant Salon Manager, Executive , Saint Paul, Minnesota
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