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Operations Manager 1 - Account Services - St Paul, MN

Company: U.S. Bank
Location: Saint Paul
Posted on: June 20, 2022

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionManages and coordinates the operational activities for the Account Services phone team. Ensures quality service and effective operations support for team members and investment sales staff by responding to and resolving issues related to account opening and account maintenance. Accomplishes results through the effective management and training of 4 direct reports. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. INDACImportant Note: The working model for this position is hybrid until a return to office plan is set in place you must be residing in or around St Paul, MN.Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • Two to three years of operations-related experience
    Preferred Skills/Experience
    • Knowledge of operation functions, systems, policies and procedures around account opening and maintenance
    • Excellent customer service skills
    • Experience using Phase 3, Avaya phone systems, Wealth Station, BPM Workflow, or the IFS New Account Opening tool
    • Good organizational, managerial and project management skills
    • Well-developed customer relations skills
    • Excellent interpersonal, verbal and written communication skills
    • Ability to manage multiple tasks/projects and deadlines simultaneously
    • Basic knowledge of banking operations and human resourcesIf there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .Benefits:
      Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .EEO is the Law
      Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

Keywords: U.S. Bank, St. Paul , Operations Manager 1 - Account Services - St Paul, MN, Executive , Saint Paul, Minnesota

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