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Associate Director, Global Service Delivery (Crypto SME)

Company: Concentrix
Location: Saint Paul
Posted on: June 20, 2022

Job Description:

Job Title:Associate Director, Global Service Delivery (Crypto SME)Job DescriptionWorking Role Title Crypto SME, CoinbaseCompetency Level 5/6Grade Level Associate Director or DirectorPreferred location India or PhilippinesReports to Global DPE, CoinbaseThe Crypto SME, Coinbase serves as a support to the Global DPE and ensures liaison with external clients, internal operations, and support teams, to direct actions and performance in alignment with contractual obligations. This role acts as an additional point of contact for both external and internal partners.**Essential Functions/Core Responsibilities**+ Supports service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs+ Supports communication and overall relationship with client and internal partners, ensuring detailed planning, budgeting, and monitoring team operating objectives. Takes a lead on change management and control+ Responsible for identifying and driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)+ Works with the Global DPE to develop and direct client operational strategy ensuring adherence to contractual requirements and program performance+ Supports client projects and initiatives to enhance program performance+ Negotiates as a core team member in the delivery of our contractual obligations+ Acts as a key stakeholder in the creation and execution of quarterly business reviews and executive review+ Provides significant input on budgets, financial analysis, and pricing models**Candidate Profile**+ Significant experience leading or supporting service delivery strategy+ Prior experience of working within a Crypto based company or with a genuine passion for all things crypto+ Significant experience managing operations within a CX delivery environment+ Strong and proven communication skills and styles, both written and verbal. Clear ability to effectively present information to internal and external associates+ Advanced Microsoft Office skills+ Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment+ Ability to champion significant projects, programs, and business initiatives using creativity and ingenuity+ Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices.+ Advanced ability to comprehend, analyse, and interpret data and make clear recommendations based on this analysisDemonstrable ability to find win-win outcomes in negotiationsLocation:IND Gurgaon - DLF Infinity Tower C, Portion 4th & 5th FlrLanguage Requirements:English (Required)Time Type:Full time

Keywords: Concentrix, St. Paul , Associate Director, Global Service Delivery (Crypto SME), Executive , Saint Paul, Minnesota

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