VP, Multisource Financing Product Manager
Company: Synchrony Financial
Location: Saint Paul
Posted on: June 19, 2022
Job Description:
Job Description:Role Summary/PurposeAt Synchrony, we enable
commerce by delivering the leading financial ecosystem that
connects our partners and our customers through world-class
technology, products, and capabilities. Our partners and customers
are at the forefront of everything that we do.We are looking for a
user experience obsessed Product Manager that is focused on
delivering best in class products and solutions that enable our
merchant partners to grow their sales. As a critical member of the
Product organization, the VP, Multisource Financing is responsible
for delivering the cascade of financing options that ultimately
lead to a "yes" at the point of sale. You will work across teams,
both internal and external, to develop and drive the Multisource
Financing roadmap focused on increasing customer conversion through
a menu of financing solutions. This includes working closely with
our network of 3rd party lending partners to ensure financing
solutions are available to all customers. As the subject matter
expert, you will leverage data, research and experience to identify
growth opportunities within the market while gaining alignment
within the organization and among key stakeholders to deliver,
mobile first, innovative solutions and enhancements that ensure a
seamless customer experience through effective resolution of
customer needs. The VP, Multisource Financing is comfortable with
ambiguity, can operate in a fast moving, agile environment, is a
team player that collaborates well cross functionally and acts as
an owner, proactively taking initiative.This position can be
remote, where you have the option to work from home. On occasion we
may request for you to commute to our nearest office for in person
engagement activities such as team meetings, training and culture
events. To ensure the safety of our colleagues and communities, we
require employees who come together in-person to be fully
vaccinated. We're proud to offer you choice and
flexibility.Essential Functions/Responsibilities
- Develop, lead and manage Synchrony's Multisource Financing
product strategy and capabilities across all platforms. Drive the
vision and roadmap of initiatives that secure Synchrony's position
as an industry leader in the space.
- Lead / own the relationships with our secondary and tertiary
lending partners enabled in our multisource solution, including the
creation of a seamless customer experience, development and
ownership of the P&L and profitability of results.
- Leverage an "outside in" perspective to align product roadmap
to both the customer and partner needs, trends in the industry and
a rapidly changing competitive environment.
- Partner with the various technology and POS platform teams to
drive efficiency and commercialization of the product across the
franchise. This includes developing and promoting how this
innovation is meeting the rapidly changing needs of our business,
partners and customers by telling the story internally, with our
partners and industry.
- Lead cross functional planning meetings, provide advice and
guidance on direction of product.
- Demonstrate an understanding of the market through effective
story telling of industry insights, consumer intel and market
analysis, while benchmarking Synchrony's products against
competition.
- Liaise with Business Development to ensure consumer products
are appropriately represented in RFPs with business cases that
represent optimal product strategies; provide guidance to new
business implementation teams to ensure the product is built
properly for new portfolios.
- Work with cross-functional teams to identify gaps, product
needs and growth opportunities, while partnering with key
stakeholders to help prioritize efforts against other initiatives
Coordinate efforts with other product managers to commercialize
across Synchrony's platforms and portfolios.
- Proactively engage with Compliance and Legal to ensure
adherence with all external and internal compliance and regulatory
requirements.
- Own product enhancements from ideation to execution, including
product specifications and requirements, wing-to-wing experience,
testing and cost/benefit analysis. Lead cross-functional teams, in
a matrixed environment, through project plans that include major
milestones, critical risk indicators, measures of success and
contingencies.
- Monitor and report on key metrics for the products to assess
the success of the product and features and determine necessary
enhancements.
- Strong communication skillset and executive presence is key -
Frequent meetings with Clients, Client teams and senior
leadership.
- Perform other duties and/or special projects as
assignedQualifications/Requirements:
- Bachelor's Degree or, in lieu of a degree, a high school
diploma and 10 years of marketing or product experience in the
credit card or financial services industries
- 6+ years marketing or product experience that includes:
- A proven track record of launching new products or applications
with demonstrated business impact
- Ability to influence and coordinate multi-functional
teamsDesired Qualifications:
- Payments, BNPL, installment lending, credit card, consumer
finance or financial services industry experience.
- Experience working with partners such as Genesis, Fortiva,
ScratchPay, Healthcare Finance Direct, Progressive, Katapult,
Versatile ChargeAfter and Easypay
- Experience with lending marketplaces and understand of latest
customer experiences, features, enhancements, news, trends in this
space.
- Experience leading strategies targeted toward big ticket
purchases and higher average order value.
- Demonstrated ability to manage complex initiatives and projects
in a matrixed environment.
- Outstanding communications, relationship building, influencing
and collaboration skills.
- Strategic thinking with ability to develop and implement
actionable plans to drive business results.
- 10+ years marketing or product innovation/management
experience
- 5+ years managing people and teams
- Strong background working with clients, reporting on
performance and delivering results.
- Demonstrated project management skills.
- Advanced problem-solving skills with the ability to develop
innovative solutions in a fast-changing environment.
- P&L experience with solid understanding of business
financials
- Current on financial services, payments industry trends,
competitors, emerging technologies and companies
- Strong technical knowledge (financial services)
- Product commercialization experience, marketing and
communications expertiseEligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
process
- You must be able to satisfy the requirements of Section 19 of
the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service
with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the
associate will have a minimum 6 months' time in position before
they can post for future non-exempt roles. Employees, level 8 or
greater, must have at least 24 months' time in position before they
can post. All internal employees must consistently meet performance
expectations and have approval from your manager to post (or the
approval of your manager and HR if you don't meet the time in
position or performance expectations).Our CommitmentWhen you join
us, you'll be part of a diverse, inclusive culture where your
skills, experience, and voice are not only heard-but valued. We
celebrate the differences in all of us and believe that our
individual, unique perspectives is what makes Synchrony truly a
great place to work. Together, we're building a future where we can
all belong, connect and turn ideals into action. Through the power
of our 8 Diversity Networks+, with more than 60% of our workforce
engaged, you'll find community to connect with and opportunity to
go beyond your passions.This starts when you choose to apply for a
role at Synchrony. We ensure all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.Reasonable Accommodation
Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627. Representatives are available from
8am - 5pm Monday to Friday, Central Standard Time.The salary range
for this position is 85,000.00 - 170,000.00 USD AnnualSalaries are
adjusted according to market in CA and Metro NY and some positions
are bonus eligible.Grade/Level: 12Job Family Group:Marketing
Keywords: Synchrony Financial, St. Paul , VP, Multisource Financing Product Manager, Executive , Saint Paul, Minnesota
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