Assistant Housekeeping Manager
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Saint Paul
Posted on: January 11, 2022
Assists Housekeeping Manager in managing 24/7 Hotel Housekeeping
operations. Applies high guest service standards and ensures
cleanliness of hotel rooms and public areas to ensure room quality
and standards are met. This position is part of the Hotel
Housekeeping leadership team and is expected to deliver and ensure
an exceptional team member experience by consistently exemplifying
the Gaming Enterprise's Purpose, Vision, and Values.
Responsible for labor expenses and Hotel Housekeeping
Primary Duties and Occasional Tasks:
Provides direction to and coordinates with Housekeeping Supervisors
to ensure that appropriate decisions are made and daily work flow
is performed in an organized fashion. Assist the Housekeeping
Manager in implementation of departmental goals, to include
organization of the team's work effort to maintain room cleanliness
and quality standards. In conjunction with Housekeeping Manager,
review daily metrics and analytics to determine productivity
standards and goals and identify recommendations for improvement.
Assist with reviewing and revising procedures and operational
systems to maximize effectiveness. Proactively performs daily
inspection of certain room and common hotel areas to ensure that
quality standards are being met and needed repairs are being
performed. Assist with guest recovery strategies as needed to
include responding to guest feedback in the moment or through the
Guest Experience Surveys platform. Responds to team member concerns
and resolves issues within the scope of authority to ensure a high
level of satisfaction. Represent the department in various
Enterprise wide meetings or work groups as assigned. Performs
administrative tasks, including maintaining department and payroll
expenses, working with the Engineering and Maintenance department
to establish standards and scheduling for Hotel preventative
maintenance, and preparing reports concerning room maintenance and
renovations. Maintains inventory of hotel supplies and equipment.
Oversees ordering and issuing of supplies and equipment.
Coordinates hotel and guest activities with other departments to
include working with hotel front desk to ensure availability of
rooms for cleaning.
Lead, inspire, coach and develop the Supervisors team and provide
input into development and coaching for team members as needed. Act
as a visible and present leader to the front line team members
through frequent interaction and communication. Assist Housekeeping
Manager by providing input around team huddles and team member
one-on-one meetings. Effectively manage and document the on-going
performance of leaders and team members through coaching,
performance discussions, improvement plans. Conduct termination
conversations as necessary. Actively participate in the performance
review process by writing and delivering reviews, coaching other
leaders through the process and ensuring the timely completion of
these tasks. Interview, selects, on-boards and trains new
Supervisors and provides input into the hiring decisions of all
team members. Recommend promotions and train newly promoted team
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE
required in order to meet the expectations of this job:
Any combination of education and and/or hotel or hospitality
management experience to equal a minimum of three years. Minimum of
one year of supervisory or management experience preferred. The
experience should be in a hospitality industry with a strong
preference for prior hotel housekeeping supervisory experience.
Excellent interpersonal skills with ability to interact with a
diverse group of people. Strong organizational skills with the
ability to work independently and to prioritize and organize
multiple projects. Demonstrated ability to analyze, interpret, and
act upon operational and financial data to improve operations.
Experience in high volume operation with a large number of team
members. Proficiency in word-processing, spreadsheets, database,
presentation, and electronic mail software.
A proven people leader with success building and leading high
performing teams. Act as a leader of change and innovation across
the business. Demonstrated success of strong relationship
management and team building skills, with ability to influence
leaders and team members at all levels within the greater
organization. Outstanding written, verbal, interpersonal, coaching
and presentation skills with the ability to tailor messaging to the
audience. Strong collaborator who influences effectively with a
variety of internal and external stakeholders at all levels.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, St. Paul , Assistant Housekeeping Manager, Executive , Saint Paul, Minnesota
Didn't find what you're looking for? Search again!