Assistant Housekeeping Manager

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Saint Paul
Posted on: January 11, 2022

Job Description:

Job Summary:
Assists Housekeeping Manager in managing 24/7 Hotel Housekeeping operations. Applies high guest service standards and ensures cleanliness of hotel rooms and public areas to ensure room quality and standards are met. This position is part of the Hotel Housekeeping leadership team and is expected to deliver and ensure an exceptional team member experience by consistently exemplifying the Gaming Enterprise's Purpose, Vision, and Values.

Budget/Asset Responsibilities:
Responsible for labor expenses and Hotel Housekeeping inventory.

Primary Duties and Occasional Tasks:
Department Operations:
Provides direction to and coordinates with Housekeeping Supervisors to ensure that appropriate decisions are made and daily work flow is performed in an organized fashion. Assist the Housekeeping Manager in implementation of departmental goals, to include organization of the team's work effort to maintain room cleanliness and quality standards. In conjunction with Housekeeping Manager, review daily metrics and analytics to determine productivity standards and goals and identify recommendations for improvement. Assist with reviewing and revising procedures and operational systems to maximize effectiveness. Proactively performs daily inspection of certain room and common hotel areas to ensure that quality standards are being met and needed repairs are being performed. Assist with guest recovery strategies as needed to include responding to guest feedback in the moment or through the Guest Experience Surveys platform. Responds to team member concerns and resolves issues within the scope of authority to ensure a high level of satisfaction. Represent the department in various Enterprise wide meetings or work groups as assigned. Performs administrative tasks, including maintaining department and payroll expenses, working with the Engineering and Maintenance department to establish standards and scheduling for Hotel preventative maintenance, and preparing reports concerning room maintenance and renovations. Maintains inventory of hotel supplies and equipment. Oversees ordering and issuing of supplies and equipment. Coordinates hotel and guest activities with other departments to include working with hotel front desk to ensure availability of rooms for cleaning.
People Leadership:
Lead, inspire, coach and develop the Supervisors team and provide input into development and coaching for team members as needed. Act as a visible and present leader to the front line team members through frequent interaction and communication. Assist Housekeeping Manager by providing input around team huddles and team member one-on-one meetings. Effectively manage and document the on-going performance of leaders and team members through coaching, performance discussions, improvement plans. Conduct termination conversations as necessary. Actively participate in the performance review process by writing and delivering reviews, coaching other leaders through the process and ensuring the timely completion of these tasks. Interview, selects, on-boards and trains new Supervisors and provides input into the hiring decisions of all team members. Recommend promotions and train newly promoted team members.

Requirements


Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
Any combination of education and and/or hotel or hospitality management experience to equal a minimum of three years. Minimum of one year of supervisory or management experience preferred. The experience should be in a hospitality industry with a strong preference for prior hotel housekeeping supervisory experience. Excellent interpersonal skills with ability to interact with a diverse group of people. Strong organizational skills with the ability to work independently and to prioritize and organize multiple projects. Demonstrated ability to analyze, interpret, and act upon operational and financial data to improve operations. Experience in high volume operation with a large number of team members. Proficiency in word-processing, spreadsheets, database, presentation, and electronic mail software.

Leadership Competencies:
A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business. Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization. Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience. Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, St. Paul , Assistant Housekeeping Manager, Executive , Saint Paul, Minnesota