Catering Sales Manager
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Saint Paul
Posted on: November 22, 2021
Areas of Responsibility: Process Execution
Industry Knowledge, Business Acumen and Brand Reputation
Client and Enterprise Communication
Management and Leadership
Purpose, Vision, and Values
The Catering Sales Manager is responsible for managing a team of
Catering Executives to meet or exceed catering sales targets
through promotion and solicitation of SMSC's gaming, hotel, food,
entertainment, brand and other amenities. This role will drive
profitable business growth for the enterprise through managing the
catering sales process, support the negotiating and closing sales
and direct and indirect sales channels with focus on weddings,
galas and other social short-term events. Design, develop, sell,
manage creative catered events, ensure that profit/revenue goals
are met, and established standards of quality and service are
maintained. This is an active selling position in the social market
segment while serving as the key contact for business of the SMSC
community. The Catering Sales Manager will assist in developing
occupancy and revenue-maximizing strategies for the property
through forecasting, report analysis, labor and cost controls and
Process Execution Understand contract requirements to ensure CE and
supporting departments execute the contractual commitments.
Ensure all information relevant to the successful execution of the
contracted event is clearly communicated to supporting
Ensure the client invoicing is accurate and presented to the client
in a timely manner.
Ensure open communication with the accounting department to support
Client Relationships Responsible for maintaining and developing
client relationships to support and establish hotel occupancy while
increasing brand awareness throughout the community and meetings
and events industry.
Responsible for driving guest loyalty by delivering excellent
service throughout each guest experience.
Develop and maintain relationships with current and prospective
clients to produce group and/or convention business, to include
room sales, food & beverage sales, catering/banquet services and
other ancillary revenues.
Ability to maintain a professional and positive relationship with
client regardless of challenging circumstances that may arise
during the planning and execution of event.
Ability to guide client in decisions that are appropriate for the
attendees as well as the Enterprise.
Industry Knowledge, Business Acumen and Brand Reputation Ensure
information is distributed to all departments regarding needs and
requirements of catering events. Coordinate with multiple
departments including Banquets, Hotel, Food & Beverage outlets,
Knowledge of market trends and competition with the ability to
support Catering Sales Executives to share/shift business.
Develop and promote casino/hotel brand awareness by traveling to
and attending industry events, tradeshows, and feeder markets to
find and secure business.
Ability to prepare cost estimates, resumes, reports, diagrams, BEOs
as well as train team members in these areas.
Understand and ability to guide and train team members to
successfully execute large conventions, tradeshows and meetings
that require multiple room changes and extensive food and
Knowledge of menu creation, pricing and food and beverage
Budget and forecast.
Client and Enterprise Communication Proactively, effectively, and
professionally communicate within and across all departments to
strengthen relationships between team members and support a
collaborative and positive working environment.
Influence clients and sell the features of the Gaming Enterprise
through polished and professional verbal and written communication
as well as formal presentations.
Consistently apply and live the Purpose, Vision, and Values (PVV)
in every interaction.
Management and Leadership In partnership with the HR Business
Partner, execute on people leader responsibilities including
interviewing and hiring, training and development, and performance
Provide leadership to the day-to-day operations of the Sales
department, while maintaining focus on the business goals.
Demonstrate leadership skills with strong acumen to guide and train
team members to identify business, create compelling proposals,
sell, contract, close and execute events to deliver exceptional
guest experience that supports budget goals.
Guide and train team members to successfully execute large and
logistically complex events.
Assist with budget and forecast and create reports.
Purpose, Vision, and Values Consistently apply and live the
Purpose, Vision, and Values (PVV) in every interaction.
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE
required in order to meet the expectations of this job: 7 or more
years of any combination of post-high school hospitality education
and catering sales experience, including one year of supervising
catering sales staff. Bachelor's degree in Business,
Sales/Marketing, or related preferred.
5 or more years of advanced Microsoft Office products and catering
software management experience.
Excellent interpersonal skills including exceptional verbal and
written communication with ability to interact with a diverse group
Strong project management and organizational skills with the
ability to work independently and prioritize and manage multiple
Knowledge of safety and fire codes as well as other regulatory and
compliance necessary for group and convention center events.
Valid driver's license may be required with good driving record and
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, St. Paul , Catering Sales Manager, Executive , Saint Paul, Minnesota
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