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Customer Service Account Manager

Company: Computype Inc
Location: Saint Paul
Posted on: November 18, 2021

Job Description:

Computype provides world-class solutions in automatic asset identification, labeling and tracking. We are looking for a Customer Service Account Manager to join our Customer Excellence Team . The Customer Excellence Team is a positive and experienced team that is at the center of Computype's core competencies. In this position, you will be a key contact to domestic and globally recognized companies and an instrumental part of the team.
The pay for this position is $50-60K
Major responsibilities of this position include:
Managing customer relationships through frequent communications (phone, virtual calls, video messages and email)
Processing orders for custom products, managing technical details for made to order and stocked product
Prepare requotes for repeat business
Be the liaison between the customer and our manufacturing team, closely managing the customer's delivery schedule
Pursue and secure repeat business and product planning forecasts from assigned accounts
Maintain technical details such as researching, assigning, and managing barcode sequence number relationships within a sequence management system.
Collaborate with Sales team to develop accounts and support sales initiatives
Coordinate with Quality team to meet account product requirements
Participate in collaborative projects that focus on continuous improvement and process efficiency

Knowledge, Skills & Abilities of this position include:
Associate degree (business field preferred); or equivalent education and experience.
2+ years account management, customer service and order processing experience.
Second language: Spanish preferred, but not required.
Intermediate level Microsoft Office, Teams & SharePoint, and ERP experience preferred.
Strong communication skills; articulate, professional, empathic listener, comfortable with video communications.
Mastery in setting priorities and staying organized
Ability to be productive working from home or office setting
Sound decision-making and problem-solving abilities
Ability to collaborate, comfortable working on cross functional teams and as back-up to teammate accounts

Join our Customer Excellence Team and enjoy:
Competitive salary and benefits: Generous PTO
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short and long-term disability
HSA with employer match
401(k) with employer match
Hybrid work environment (work from home or office)

A family-owned company with values focusing on Community Involvement, Wellness, Retirement, Employee Engagement and Environment
Teamwork environment built on empowerment, collaboration, and growth opportunities
Training from teammates and coworkers that will help with your success

PI152976166

Keywords: Computype Inc, St. Paul , Customer Service Account Manager, Executive , Saint Paul, Minnesota

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