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Operations Manager 2 - Document Capture Center of Excellence

Company: Wells Fargo
Location: Saint Paul
Posted on: November 17, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company---s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo---s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.The Role:The Operations Manager 2 will manage a team that supports Document Capture Center of Excellence.The position requires the ability to work independently on complex issues and projects, manage ongoing processing efforts and continuously implement process improvements. In addition to the day to day processing requirements, the position sets and communicates clear goals while driving for results and creating a high-performing workforce. Must be able and adept at performing multiple tasks with minimal supervision. Ensures the appropriate skilled individuals are hired and have written performance goals/objectives. Provides honest and constructive feedback in a forthright and timely manner. Have a sense of urgency and a drive for results. You must possess strong written and verbal communication skills, strong time management skills, technical problem solving skills, excellent PC skills including advanced knowledge of Microsoft office, and a demonstrated ability to interact effectively with subordinate operations team members and other managers at the same level.Required location for this position is 1801 Parkview Dr, Shoreview, MN.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.Required Qualifications
    • 4+ years of operations experience demonstrated through work or military experience
    • 1+ year of leadership experience in an operations environment demonstrated through work or military experienceDesired Qualifications
      • Ability to interact with all levels of an organization
      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of departmental workflow processes
      • Intermediate Microsoft Office skills
      • Experience successfully collaborating with others in a change driven environment
      • Ability to exercise independent judgment to identify and resolve problems
      • Ability to manage initiatives involving process improvements
      • Ability to motivate and provide performance feedback to staff
      • Solid problem solving skills
      • Strong analytical skills with high attention to detail and accuracy
      • Leadership experience including; coaching, training, and mentoring
      • Strong time management skills and ability to meet deadlinesOther Desired Qualifications
        • Experience working with KOFAX KTM/KTA modules in a Document Capture environment
        • Experience in paper and/or electronic document imaging processing formatsJob Expectations
          • Ability to work weekends and holidays as needed or scheduled
          • Ability to work outside of regular business hoursStreet AddressMN-Shoreview: 1801 Parkview Dr - Shoreview, MNDisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit benefits information.

Keywords: Wells Fargo, St. Paul , Operations Manager 2 - Document Capture Center of Excellence, Executive , Saint Paul, Minnesota

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