Customer Success Manager

Company: Pandologic
Location: Saint Paul
Posted on: May 4, 2021

Job Description:

Why PandoLogic?
PandoLogic delivers Hire Intelligence to Talent Acquisition organizations by sourcing quality applicants faster and more efficiently through the use of big data, artificial intelligence, and proprietary campaign algorithms that fully-automate and optimize the job advertising and decision-making process.
We are backed by premier early-stage venture capital companies and list a number of Fortune 500 enterprise clients.
When you join us, you'll become an important PandoPal of a well-based, global company. Professionally you'll help us disrupt the recruitment advertising market and work on the most advanced technologies with experienced team members. From day one, you'll be challenged to take risks while getting mentorship and support from the team. What else? Competitive compensation, the flexibility to work from anywhere, a family-friendly culture, happy hours, social outings, hackathons, and many more---
To learn more visit
http://www.pandologic.com.


You are a PandoPal If you are:
A motivated, customer-centric individual willing to join our team as an
Account Manager.
In this role you will primarily support our strategic accounts team on US recruitment marketing campaigns for an enterprise customer. This position involves working on the front lines with our customers to ensure we deliver results and provide outstanding service.

This position will report directly to our VP of Client Success and work closely with the Key Account Manager on the customer account.
The ideal candidate is detail-oriented, organized and a self-starter with a good understanding of recruitment advertising campaigns and solutions.


What you'll do?

Work with clients to strategize and execute on local recruitment marketing campaigns
Build and maintain strong client relationships
Document and organize requests to comply with defined request process
Provide timely and professional communication and follow up to client requests while working collaboratively with stakeholders in other areas
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Consistently ensure delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Collaborate with sales team to identify and grow opportunities within territory

What should you bring?



Bachelor's degree in business, marketing or related area
2+ years of experience in recruitment advertising, staffing or employment branding, ideally supporting enterprise clients
1+ year of experience supporting or working large hourly employers (e.g. Amazon, Walmart, FedEx)
Proficiency working with CRM Software (e.g. Salesforce) and MS Excel
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent oral and written communication skills

PandoLogic is committed to providing equal opportunity employment to all individuals regardless of race, color, religion, gender identity, sexual orientation, citizenship, national origin, disability, veteran status, or any other characteristic protected by law. We are flexible. We are kind. We are PandoLogic.

PandoLogic.Category: Customer Service, Keywords: Client Success Manager

Keywords: Pandologic, St. Paul , Customer Success Manager, Executive , Saint Paul, Minnesota