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Sr. Product Manager (IT) - Subscription Billing

Company: Pluralsight
Location: Saint Paul
Posted on: April 8, 2021

Job Description:

This position is also available for employment in these areas:Remote - MN (Minn/St.Paul), Remote - USAJob Description:The Opportunity-- The team is seeking a product manager to deliver innovative end-to-end ecommerce and subscription lifecycle solutions that are frictionless, intuitive and delightful for our customers. The candidate should have deep expertise in creating customer experiences, including software, professional services and SaaS services, from concept creation and visualization through development and release.-- The candidate will work directly with engineering teams, marketing, and other operational stakeholders to deliver these customer experiences.-- The best candidates will have a deep understanding of digital motion across B2B & B2C segments of customers. Candidates with experience in hyper growth or large 1Bn+ SaaS companies will be preferred. Who you are:

  • You carefully consider the process implications of choices you make when designing subscription lifecycle solutions, as well as the impact of your work on customers and colleagues.
  • You use data, technology and process to improve outcomes for your colleagues, our leadership, our customers, our authors, and everyone in the Pluralsight community.
  • You are a proactive, self-aware, and empathetic communicator.
  • You appreciate being on a team that values and encourages diverse ideas, backgrounds, and strengths.
  • You create a roadmap for excellent output by identifying the questions and objectives that drive each project.
  • You are open to changing your methods and conclusions in response to new knowledge and trends.--
  • You present your work in ways that empower others to make more informed decisions.
  • You respect and invite fair criticism while promoting the identification and open discussion of errors, risks, and unintended consequences of your work.
  • You deeply understand existing and new technology trends, and you work with stakeholders to review and recommend innovative and cost-effective solutions. What you'll own:
    • Identify opportunities to improve the free user and subscriber journey and keep users engaged, and prioritize key metrics and hypotheses to make sure we are focused on the right things.
    • Participate in the full customer lifecycle for subscription oriented solutions; including ideation, design, development, implementation and validation
    • Work backwards from customer data, research, and anecdotes to define product feature sets, customer lifecycle journey and roadmap for world class B2C & B2B subscription lifecycle.--
    • Visualize and prototype experiences that stitch together an omnichannel user experience across multiple touch points including a global context.--
    • Inspiring and precise executive level communication and presentation skills.
    • Experience relying on analytics and data to shape product decisions and empower tracking the effectiveness of change. Experience you'll need:
      • Bachelor's Degree in Computer Science, related field or equivalent experience
      • 8 to 10 years Experience working on and delivering subscription lifecycle solutions.--
      • B2C experience is highly preferable, but will consider B2B in managing Subscription lifecycle including freemium product, subscribers etc.--
      • Understands all aspects of commerce enabled payment methods including payment method configuration, validation, and charging
      • Ability to excel in a cross-functional environment, engaging productively with engineers, designers, and marketing team members.
      • Comfort with data - analyzing data, deriving insights, and making data-driven decisions.
      • Leverage business knowledge and expertise to drive business process improvements
      • Support engineers in performing hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of new and new feature tasks.--
      • You will be documenting functional requirements, process flow diagrams, and business cases to educate the business teams on the feature being built. You will be writing granular user stories for engineers to build the feature. It will be your responsibility to maintain a healthy backlog of groomed stories.
      • You will be envisioning and collecting new KPIs to measure the health of the platform and constantly improve on the KPIs. You will be demonstrating the ability to get things done through influence and relationship building.
      • Key contributor in cross-functional teams, BRD review, development plans, and roadmap development
      • Experience in communicating with users, and other technical teams to collect requirements, business process flow, functional user stories, testing and release.--
      • Knowledge of professional software engineering including SAFE Agile framework.--
      • Experience solving complex UI/UX problems and testing/iterating quickly on different concepts
      • Strong written communication and analytical skills Preferred Skills:
        • Experience in ERP packages like Netsuite, SAP, Oracle EBS etc.--
        • Experience in cloud-based billing platforms like Salesforce billing, Zuora, ARIA etc.
        • Experience in B2B commerce platforms like Elastic Path, Digital River, Magento, Salesforce commerce etc.-- #LI-DH1 #LI-Remote Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.-- We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.--

Keywords: Pluralsight, St. Paul , Sr. Product Manager (IT) - Subscription Billing, Executive , Saint Paul, Minnesota

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