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State Prog Admin Manager Sr

Company: State of Minnesota
Location: Saint Paul
Posted on: April 5, 2021

Job Description:

The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple:--to empower the growth of the Minnesota economy,--for everyone. Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day. The unique role of DEED is to empower businesses and workers to grow our economy by--building partnerships, planning for long term growth, and creating opportunity for workers from all backgrounds and experiences. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good.--At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. Job Class: State Program Administrator, Manager Senior Who May Apply: Open to all qualified job seekers Date Posted: 03/31/2021 Closing Date: 04/20/2021 Hiring Agency/Seniority Unit: Employ & Econ Development Dept Division/Unit: Operations Days of Work: Monday - Friday Travel Required: No Salary Range: $37.45 - $53.88/hourly; $78,195 - $112,501/annually Classified Status: Unclassified Bargaining Unit/Union: 220 - Manager/Unrep This posting will be used to fill a--full-time, temporary appointment anticipated to last up to three years. Job Summary As DEED's Director of Customer Innovation, you will lead DEED's efforts to bring human-centered design practices to its customers, to its services, to the way the agency runs, and across the State of Minnesota. You will help DEED better support the customers who depend on its services, and you will nurture a new function we've created within the agency that uses a design-centered approach to problem-solving. Based on customer research and our own experiences, we know that there are many Minnesotans who could benefit from DEED programs but don't know it yet, and that we need to push the envelope in service design to deliver more for the state. One approach we've taken to advance these efforts is to create an Innovation Lab within DEED. This is a place to ideate and test aggressive new solutions to the challenges our customers face. Not every idea that comes out of the Innovation Lab succeeds - by approaching problems without fear of failure, we can end up designing and delivering services and solutions in new ways. The Lab is rooted in the principles of design thinking and serves the entire agency. As Director of Customer Innovation, you will help institutionalize the Lab, and thereby empower teams to create new solutions and processes that allow us to better serve DEED's customers (internal and external). You'll work with cross-functional project teams to identify, understand, and break down challenges to customers accessing DEED's services. You will be a champion for innovation in government and empower our agency to look for new solutions to challenges. Your work will leave a lasting mark on DEED's culture, transform the way DEED serves its customers, and help us live out our mission to empower the growth of the Minnesota economy, for everyone. And your work will serve as a model across the State of Minnesota. If that sounds interesting, we hope you'll apply. This position will be part of the Senior Leadership Team at DEED, directly reporting to the Assistant Commissioner for Operations. Responsibilities Lead cross-functional project teams to identify, understand, and break down challenges to customers accessing DEED's services. Work with senior leaders, vendors, and internal and external stakeholders to develop project approaches, build buy-in, and relentlessly drive towards action. Work with technical leadership at DEED, Minnesota IT Services (MNIT), and vendor partners to prototype, develop, and deliver innovative solutions meeting customer needs. Grow the DEED Innovation Lab; establish processes, operating model and relationship management strategies. Create and implement a framework for identifying opportunities to bring to the Lab; incorporate a fast-fail project management process. Facilitate innovation workshops, teach human centered design (HCD) and Continuous Improvement (CI) tools to staff participants, and train staff trainers in the tools. Work with colleagues across the organization to identify, start, and nurture ideas that enhance the way we serve our customers. Build relationships with external partners to bring in cutting-edge ideas and innovation. Actively reach out across the organization to broaden the base of participation by harnessing the talents, skills and perspectives within our employee base. Build out and offer a menu of options from brown bags and small sprints to how to tackle big challenging projects. Work with team members to advance projects after design sprints to help teams build out the prototypes and test. Bring your skill set to other projects across state government. Qualifications Minimum Qualifications At least five (5) years professional experience in strategic planning, digital or program transformation, change management, or organizational design work. Demonstrated experience in facilitation, coaching, and/or cross-functional team leadership incorporating multi-disciplined interests into decisions and actions. Demonstrated experience in the methods of human-centered design resulting in an organization's improved productivity, quality, or goal accomplishment. Preferred Qualifications Bachelor's and/or Master's degree in Business Administration, Organizational Management, Organizational Development, or related field as determined by the agency. Background and/or certifications in Agile or other modern project management systems Background and/or in Lean or other continuous improvement methodologies Knowledge of economic development and/or workforce development programs and structures Demonstrated supervisory, managerial, or leadership experience guiding and communicating with staff and partners at all levels. Direct experience in cultural transformation in large institutions Work experience in innovation labs or other similar units inside larger institutions Additional Requirements This position requires successful completion of the following: Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment. When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Why Work For Us GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. How to Apply Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 from 9:00AM - 4:00PM. Connect 700 (C700) applicants must email their certificate to Colleen Krohn at colleen.krohn@state.mn.us by 11:59PM of the posting close date to be considered as a C700 applicant. The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at 651-259-7089 or Karen.Lilledahl@state.mn.us . Please indicate what assistance is needed. AN EQUAL OPPORTUNITY EMPLOYER The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply. We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance you need.

Keywords: State of Minnesota, St. Paul , State Prog Admin Manager Sr, Executive , Saint Paul, Minnesota

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