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100% REMOTE - Need : Systems Engineer IT, Rightfax Content Management - W2 Role.

Company: Spruce Infotech Inc
Location: Saint Paul
Posted on: April 3, 2021

Job Description:

1) Top 3 requirements?
1. Communication skills
2. Experience with RightFax or system / application support
3. Team player
4. Attention to details
5. Ability to coordinate across multiple teams
Technology Requirements:

  • Experience with Servers (VM, Windows, etc.)
  • Experience with supporting RightFax or systems / applications
  • SQL Database experienceClient: Prime Therapeutics
    Role: Rightfax Engineer
    Location: Remote
    Duration: 12 months likely to convert prior

    Remote: yes 100% remote and will not ever need to relo

    Team Overview: Manager Dave and team just moved from Security to Infrastructure. Now owns Axway and Rightfax. Team is still learning and new to the space so there is a lot of opportunity to learn different technologies.

    Reason for Need: This will be the backfill. They haven't done much with Right fax in several years. Planning an upgrade after peak season in March 2021. He thinks they are on version 10 and going to 16 but will get back to us on that.

    Nice to Haves:
    RightFax is secure mail system used often in Healthcare when working with PHI. Healthcare experience
    He will look at people that don't have RightFax that are willing to learn. However RightFax experience will stand out. If not, other supporting infrastructure/middleware systems.
    Someone who has done migration work as they will be helping with this upgrade in the new year
    Network experience also helpful
    5 plus years of experience in infrastructure support/admin/engineering work
    Architecture/road mapping experience is helpful
    Soft skills Dave wants to be a hands off manager. People who are self-sufficient, work well with others (no conflict) and can communicate with other IT users and stakeholders.

    Day to Day:
    Supporting the SN tickets not much volume (less than 10 each day)
    Will be a mix of engineering but also owning the service from an admin and support level. This person is the SME.
    RightFax isn't only technology they will work on. Based off their background and areas of interest and expertise the rest of their days will be flexible but they must be open to learning and taking on new tools as well. Sort of a jack of other trades when not support RightFax.

    3rd party/addon products:
    Faxpulse, FileNet

    O365 not currently integrated with O365

    No to FaxConnect or fax2mail, using SIP/TDM for fax transmission

    Value Proposition/Selling Points (Market place advantages):
    • Work from Home
    • Opportunities to learn other technologies and applications
    • Contract to hire Hours and Training:
      • 8-5 or 7-4 (flexible) Contract Duration:
        • 6 months Location:
          • Work from HomePosition Overview:
            Daily Responsibilities/Job Description:
            • Administration/Engineer of RightFax
            • Monitoring of system and application
            • Work with various teams to support and apply changes based on requirements
            • Patching & upgrades
            • Project work
            • Incident, problem, change mgmt./resolution
            • Identify and develop process improvements
            • Automate process routines
            • Learn other technologies and systems (career development) Interaction level with Management/Team Members:
              Very High

              Skills Overview:
              Qualifications/years of experience:
              • 5 Must Haves:
                1. Communication skills
                2. Experience with RightFax or system / application support
                3. Team player
                4. Attention to details
                5. Ability to coordinate across multiple teams
                Technology Requirements:
                • Experience with Servers (VM, Windows, etc.)
                • Experience with supporting RightFax or systems / applications
                • SQL Database experience Additional Requirements:
                  Web Server / IIS experience (nice to have)

                  Success/Performance Metrics:
                  Soft Skills Needed:
                  • Problem-solving, comfortable with ambiguity, self-starter, excellent communication skills, listening, drives for results, overcomes obstacles. Best vs Average Worker:

                    Performance Measurements:
                    Feedback from team members

                    JOB TITLE: Systems Engineer IT, Rightfax Content Management
                    The Systems Engineer IT is responsible for interpreting and executing design specifications for the Rightfax application. This position is responsible for the building and maintenance of Rightfax, supporting project and maintenance initiatives, processing of incident resolution and mitigation. This position is also responsible for automating process routines and supporting root-cause analysis.

                    • Interpret and execute design specifications
                    • Analyze and recommend changes to improve efficiency, lower costs, and enhance quality of business applications
                    • Resolve and mitigate incidents
                    • Automate process routines
                    • Support root cause analysis
                    • Other duties as assignedRequired Minimum Qualifications:
                      • Bachelor's degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience
                      • 2 years experience supporting key enterprise business applications and serversAdditional Qualifications:
                        • Excellent written, technical, and verbal communication skills
                        • Strong problem-solving and business analysis skills
                        • Capable and willing to receive work direction from direct and indirect leadership
                        • Strong desire to learn
                        • Ability to work well both independently and collaboratively
                        • Excellent documentation skillsPreferred Qualifications:
                          • Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
                          • Previous experience in PBM / health care industry
                          • Understanding of security implications of domain
                          • ITIL Foundations CertificationMinimum Physical Job Requirements:
                            • Constantly required to sit, use hands to handle or feel, talk and hear
                            • Frequently required to reach with hands and arms
                            • Occasionally required to stand, walk and stoop, kneel, and crouch
                            • Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
                            • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
                            • Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 a.m. to 3:00 p.m.
                            • Ability to travel up to 10% of the timeReporting Structure
                              • Reports to a Manager in the IT departmentRequired Skills : Excel
                                Basic Qualification :
                                Additional Skills :
                                Background Check :Yes
                                Drug Screen :Yes
                                Notes :
                                Selling points for candidate :
                                Project Verification Info :
                                Candidate must be your W2 Employee :Yes
                                Exclusive to Apex :No
                                Face to face interview required :No
                                Candidate must be local :No
                                Candidate must be authorized to work without sponsorship :Yes
                                Interview times set : :No
                                Type of project :Development/Engineering
                                Master Job Title :Net/Sys Eng: Other
                                Branch Code :Minneapolis - provided by Dice

Keywords: Spruce Infotech Inc, St. Paul , 100% REMOTE - Need : Systems Engineer IT, Rightfax Content Management - W2 Role., Executive , Saint Paul, Minnesota

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