Regional Intelligent Services Manager
Company: Trane Technologies
Location: Saint Paul
Posted on: January 15, 2021
|
|
Job Description:
At Trane Technologies----we Challenge Possible. Our brands -
including Trane-- and Thermo King-- - create access to cooling and
comfort in buildings and homes, transport and protect food and
perishables, connect customers to elevated performance with less
environmental impact, dramatically reduce energy demands and carbon
emissions, and innovate with a better world in mind. We boldly
challenge what's possible for a sustainable world.Job Summary:
Trane in the Upper Midwest region is hiring for an Regional
Intelligence Service Manager to join our team. In this role, you
will be responsible for providing the leadership for all activities
related to our Intelligent Services offers, remote controls and
equipment support and Indoor Air Quality (IAQ) efforts with our
customers. Processes within that oversight include support of sales
through contract pricing on service and system improvements, field
service coordination, management of remote support technicians,
invoicing and collections, and customer
satisfaction.Responsibilities:* Oversee the service coordination
function to respond efficiently to customers, ensure technicians'
training and skill level is appropriately balanced to service
customers, and leverage resources across the district. This
includes emergency remote triage and repair, on-boarding new
connected customers, regular user support within controls and
Intelligent Services contracts, controls software firmware upgrades
for customer sites, scheduled analysis work and building customer
consultations to improve their buildings' energy efficiency, IAQ
and system optimization. Building control programming upgrades and
enabling other optimization routines, , and long-term service
agreements.* Maintains customer satisfaction by investigating
concerns, implementing corrective action, and communicating with
customers, assigned team and other associates.* Strategically
creating improvements in current work processes, finding new
solutions for customers and create higher customer value within the
remote service and optimization business.* Cadenced collaboration
with service sales leadership to understand new opportunities,
pipeline growth and pull-though sales. Sales support and project
development is an important expectation of this role and the
Intelligent Services team.* Scheduled communication with all the
region's other Area Service Managers to ensure contract compliance
and renewals, support IAQ assessments and to receive feedback from
other service technicians working on-site at connected customer
sites* Ability to communicate in customer meetings and to develop
presentations to support consultations with different job personas
within a customer's organization. Strong communication skills are
expected.* Effectively attract, coach, counsel, train and develop
all Intelligent Services service employees. Drive continuous
improvement through company performance management process and
technical product training programs available. Develop employee
skill levels, including customer service, process and technical
skills to the highest degree possible.* Maximize cash flow by
ensuring invoices are generated immediately upon completion of
work, managing expense budgets and increasing utilization of the
service team. Ensure that standard service work processes are
created and followed. Improve transactional processes impacting the
customer experience and increase overall customer satisfaction.*
Ensure environmental, health and safety compliance within service
team. Provide training to all employees to ensure a safe and
productive work environment both in the shop and at customer
sites.* Flexibility to work outside normal work hours/weekends, as
required.* Travel to customer job sites is required, which may
include outdoor work and/or work in mechanical/equipment rooms.
During the site visits, the employee may be exposed to variable
weather conditions; moving mechanical parts; heights, and other
variable environmental conditions based on locationQualifications:
* Bachelor's degree in engineering, engineering technology,
business or equivalent from a four-year college or university
preferred, or equivalent combination of education and experience.
Maybe something more like this? Associate's degree (A.A.) or
equivalent from two-year college or technical school; four (4) to
ten (10) years of related experience and/or training; or equivalent
combination of education and experience. Working knowledge of
office equipment and Microsoft Office products. Strong familiarity
with the operation of Energy Management Systems, HVAC Systems
and/or Temperature Controls required .* Knowledge of HVAC systems
and controls operations.* Commercial building energy efficiency
knowledge required or a willingness to become a Certified Energy
Manager within 18 months of hire date.* Minimum of four (4) years'
experience in a commercial business setting. Minimum of three (3)
years' experience in managing teams of people, processes and
budgets.* Understanding of basic service environmental, health
safety procedures.* Must possess a valid driver's license for a
minimum of 12 months, with no major or frequent traffic violations
included, but not limited to: DUI in the previous 5 years; Hit Run,
License Suspension, Reckless/Careless Driving or multiple smaller
infractions or preventable collisions in the previous 3 years.We
offer competitive compensation and comprehensive benefits and
programs that help our employees thrive in both their professional
and personal lives. We are proud of our winning culture which is
inclusive and respectful at its core. We share passion for serving
customers, caring for others, and boldly challenging what's
possible for a sustainable world.We are committed to achieving
workforce diversity reflective of our communities. We are an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identify, national
origin, pregnancy, age, marital status, disability, status as a
protected veteran, or any legally protected status.
Keywords: Trane Technologies, St. Paul , Regional Intelligent Services Manager, Executive , Saint Paul, Minnesota
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsDomino's General Manager-in-Training - Earn up to $17 per hour (plus incentives) (7300) Description: ABOUT THE JOBYou were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone (more...) Company: Domino's Location: Young America Posted on: 01/16/2021 Associate Director-Strategic Advisory-Multiple Locations Description: OverviewGuidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional (more...) Company: Guidehouse Location: Minneapolis Posted on: 01/16/2021 Mortgage Operations Manager - REMOTE Description: REMOTE Mortgage Mortgage Operations Manager - Lucrative Base Bonus This Jobot Job is hosted by: Jeff Soboleski Are you a fit Easy Apply now by clicking the Apply button and sending us your resume. (more...) Company: Jobot Location: Owatonna Posted on: 01/16/2021 Tax Manager - Public Tax - Remote - Minnesota Description: Tax Manager -Minnesota - Partner Track, Amazing Client Base - Certified Public Accounting firm providing a full range of accounting services. This Jobot Job is hosted by: Eric Holmes Are you a fit Easy (more...) Company: Jobot Location: Minneapolis Posted on: 01/16/2021 Domino''s General Manager in Training -(Hillcrest) - Earn up to $50K (wage, bonus & incentives) ( Description: Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make Company: Domino''s Location: South Saint Paul Posted on: 01/16/2021 Domino's General Manager-in-Training - Earn up to $17 per hour (plus incentives) (7396) Description: ABOUT THE JOBYou were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone (more...) Company: Domino's Location: Montgomery Posted on: 01/16/2021 Director of Business Development Description: Tracking Code 7443-128 Job Description Why Numotion By joining Numotion, you will be a part of the nation---s leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people (more...) Company: Numotion Location: Minneapolis Posted on: 01/16/2021 Engineering Manager Description: General Overview: br This position will lead the product engineering teams at EcoWater Systems EWS in Woodbury, MN.--The Engineering Manager role is responsible for execution of the water platform (more...) Company: EcoWater Systems LLC Location: Minneapolis Posted on: 01/16/2021 RN Case Manager - Hospice- FT Description: Description n nHeartland Home Health Care and Hospice is part of the HCR ManorCare family, a leading provider of home health care, hospice care, skilled nursing, memory care and post-acute care. n nCome (more...) Company: HCR Manorcare Inc. Location: Durand Posted on: 01/16/2021 Business Manager Description: On-Demand Group is currently seeking a Business Readiness Manager on a contract-for-hire basis.--The ideal candidate--is a seasoned readiness leader with experience in leading long-term, cross-functional (more...) Company: On-Demand Group Location: Minneapolis Posted on: 01/16/2021 |