Operations Engineer 2 - St. Paul or Golden Valley, MN
Company: Lumen
Location: Saint Paul
Posted on: April 9, 2021
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Job Description:
*About Lumen*
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
* The Role*
The Operations Engineer II provides high-level customer support and
trouble resolution, to include test and turn up of new circuits
within the Network Operations Center (NOC). The customer network
includes two types of data services, Ethernet VLANs and Layer 3
VPNs. The successful candidate will hold, or be able to obtain, the
required Top Secret clearances. Selected candidate must
successfully complete required certifications of CompTIA: Security
+ or CISSP, and the Nokia Network Routing Specialist (NRS) I within
the designated timeframe.
* The Main Responsibilities*
1+ year of technical customer call center experience.
Clearance Requirement: must be able to pass Top Secret security
investigations
Associate degree in Engineering, Electronics, Networks or related
technical or vocational education or equivalent experience or 3+
years of related work experience.
Nokia, Cisco, and Juniper certifications are a plus.
CompTIA: Security+ or CISSP are a plus.
Detailed understanding of the OSI networking model physical, data
link, and network layers
Ability to support back-end application protocol troubleshooting
provided both internally among directly-connected customer sites
and externally to government, research, and academic networks both
at private and public locations
Troubleshooting circuit degradation issues including utilization
and latency problems, layer 2 issues, problem and fault
isolation
A high degree of knowledge in IP routing
Knowledge of data transfer rates or limitations, QoS controls,
TCP/IP, UDP, IPv4 and IPv6
A high level knowledge of PRN networks and routing protocols: BGP,
VPLS, OSPF, MPLS, and ISIS
Manage and correlate multiple trouble reports. Communicate with
customers and others in a repair situation
Experience with Network Management Services (NMS) and reporting,
configuration management, and customer support management
Understand how to measure network performance aspects such as
latency, jitter, and packet loss
Ability to work all shifts in a 7x24x365 call center
* What We Look For in a Candidate*
* Ability to troubleshoot and monitor an Information System's
security functions
The ability to work off hours/on-call and during holidays
Experience mentoring/training/coaching/collaborating with other
employees
Respond to issues/inquiries within tight contract service level
agreements (SLAs)
Initiate internal escalations on customer's behalf and provide
follow up
Education
Associates or Equivalent in Electronics
* What to Expect Next*
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.
Requisition #: 243619
* EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range *Salary Min : *56610
* Salary Max : *126120
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information[
here.](https://jobs.lumen.com/global/en/compensation-information)
We're able to answer any additional questions you may have as you
move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking [
here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range *Salary Min : *56610
* Salary Max : *126120
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen, St. Paul , Operations Engineer 2 - St. Paul or Golden Valley, MN, Engineering , Saint Paul, Minnesota
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