Operations Engineer 2 - St. Paul or Golden Valley, MN

Company: Lumen
Location: Saint Paul
Posted on: April 9, 2021

Job Description:

*About Lumen*
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
* The Role*
The Operations Engineer II provides high-level customer support and trouble resolution, to include test and turn up of new circuits within the Network Operations Center (NOC). The customer network includes two types of data services, Ethernet VLANs and Layer 3 VPNs. The successful candidate will hold, or be able to obtain, the required Top Secret clearances. Selected candidate must successfully complete required certifications of CompTIA: Security + or CISSP, and the Nokia Network Routing Specialist (NRS) I within the designated timeframe.

* The Main Responsibilities*
1+ year of technical customer call center experience.
Clearance Requirement: must be able to pass Top Secret security investigations
Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 3+ years of related work experience.
Nokia, Cisco, and Juniper certifications are a plus.
CompTIA: Security+ or CISSP are a plus.
Detailed understanding of the OSI networking model physical, data link, and network layers
Ability to support back-end application protocol troubleshooting provided both internally among directly-connected customer sites and externally to government, research, and academic networks both at private and public locations
Troubleshooting circuit degradation issues including utilization and latency problems, layer 2 issues, problem and fault isolation
A high degree of knowledge in IP routing
Knowledge of data transfer rates or limitations, QoS controls, TCP/IP, UDP, IPv4 and IPv6
A high level knowledge of PRN networks and routing protocols: BGP, VPLS, OSPF, MPLS, and ISIS
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
Experience with Network Management Services (NMS) and reporting, configuration management, and customer support management
Understand how to measure network performance aspects such as latency, jitter, and packet loss
Ability to work all shifts in a 7x24x365 call center

* What We Look For in a Candidate*
* Ability to troubleshoot and monitor an Information System's security functions
The ability to work off hours/on-call and during holidays
Experience mentoring/training/coaching/collaborating with other employees
Respond to issues/inquiries within tight contract service level agreements (SLAs)
Initiate internal escalations on customer's behalf and provide follow up
Education
Associates or Equivalent in Electronics

* What to Expect Next*
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 243619
* EEO Statement*
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range *Salary Min : *56610

* Salary Max : *126120

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information[ here.](https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking [ here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range *Salary Min : *56610

* Salary Max : *126120

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, St. Paul , Operations Engineer 2 - St. Paul or Golden Valley, MN, Engineering , Saint Paul, Minnesota