Customer Service Advisor- Vehicle Service Department
Company: Miller Auto Plaza
Location: Saint Cloud
Posted on: February 14, 2026
|
|
|
Job Description:
Job Description Job Description Description: Service Advisor The
Service Advisor plays an extremely important role in customer
satisfaction and the overall continued success of Miller Auto. The
position is the acknowledging customers, meeting their needs and
maintaining customer satisfaction at all times. KEY AREAS OF
RESPONSIBILITY: Promptly meet and greet customers. Communicate with
customers on service needed. Provide (written) accurate estimates
for all services or repairs (prior to completing repairs).
Responsible for resolving customer complaints and/or
misunderstandings. Inform management of customers with complaints
that cannot be resolved. Make policy adjustments within the
guidelines established by management. Answer phone calls promptly,
courteously, and professionally. Avoid making promises that can’t
be kept and follow thru with promises that were made. Assist
customers in picking up vehicles; review charges, take them to the
cashier/ring them out and answer any questions. Introduce customers
to the Multi-Point Inspection . Present a service menu of
recommended services to every customer. Obtain accurate parts and
labor prices and inform customers for all customer pay and internal
repair orders. Contact customers with results of diagnosis and
additional services needed. Inform customers if delays are expected
and document information on repair order. Inspect repair order for
proper pricing and information before contacting customer. Contact
customers and communicate the status of their vehicle. Obtain
properly documented telephone approvals for add on repairs. Notify
customers when special order parts come in and make appointment for
service. When presenting tire sale, have good, better, best pricing
available at all times. Determine payment type and create repair
order accordingly along with accurate customer information.
Properly document repair order changes. Provide additional vehicle
job status information/communication to department employees as
needed. Review and maintain open repair orders on a regular basis.
Maintain required factory training certification. Manage and direct
service runners as needed. Maintain a record of carry over
vehicles. Maintain the cleanliness of workstation. Maintain and
execute compliance guidelines, policies and procedures at all
times. Including, but not limited to state and federal laws, health
and safety policies, OSHA, Red Flags, Privacy and OFAC. Any other
duties deemed necessary by management. Job Type: Full-time
Benefits: 401(k) Dental insurance Health insurance Paid time off
Requirements: QUALIFICATIONS Must be presentable and professional
appearing at all times Must have valid driver’s license High school
diploma or equivalent required 4-5 years relevant
experience-preferred Good organizational skills and time management
Excellent written and verbal communication skills Excellent
listening skills Knowledge of customer service principles and
practices Knowledge of relevant computer applications Product
knowledge ESSENTIAL PHYSICAL REQUIREMENTS Pulling, lifting,
grasping, tactile sense, repetitive motions, seeing, hearing,
talking, climbing, balancing, stooping, kneeling, crouching,
reaching, standing, walking and pushing. EQUIPMENT AND TOOLS
Camera, computer, fax, copier, scanner, hoist, various hand tools,
various power tools, shampooer, vacuum, car wash, power washer and
various chemicals. WORKING CONDITIONS Noise, extreme temperatures
and wet/humid. HAZARDS Mechanical, electrical, chemical, explosive,
burns, fumes, gases, dusts and odors.
Keywords: Miller Auto Plaza, St. Paul , Customer Service Advisor- Vehicle Service Department, Customer Service & Call Center , Saint Cloud, Minnesota
