Social Media Community Coordinator

Company: Horizontal Talent
Location: Saint Paul
Posted on: August 6, 2022

Job Description:

Job Description:-

• Helps build Client brand trust and loyalty by engaging with community members on Client social media channels.
• Manages the daily social community moderation operations of Client Corporate Brand in the US.
• This includes responding and engaging with community members via public comment and private message across Facebook, Instagram, LinkedIn, Twitter and YouTube.
• Additional responsibilities include monitoring and reporting on social community moderation trends, including identifying and escalating key conversation themes and patterns that pose opportunity or threat to the brand.
• Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practice sharing within work group.
• Has ability to prioritize and execute tasks, with working knowledge of social community management/moderation.Position Duties:
  • Social Community Management/Moderation
  • Social Moderation ReportingBasic Qualifications:
    • Bachelors Degree
    • 1 year professional social media experience, with some emphasis on social community management/moderation
    • 1 year professional customer service, communication/PR, or brand marketing experiencePreferred Qualifications:
      • Experience managing/moderating brand social communities across Facebook, Instagram, LinkedIn, Twitter and YouTube
      • Experience working in a customer-facing communications role
      • Experience with crisis communications management
      • Experience using social media management software, such as Khoros, Sprinklr, Hootsuite, etc.
      • Experience with brand tone of voice
      • Experience monitoring and reporting on social community moderation trends
      • Experience working in a global, corporate environmentSoft Skills:
        • Fast-paced Self-starter
        • Empathetic
        • Excellent verbal & written communications
        • Great attention to detail
        • Ability to prioritize effectively
        • Great team playerCore Hours:
          • 40 hours/week
          • Core business hours are 8:30am-4:30pm. Non-employee can structure their 8-hour workday around our core business hours.
          • With Client Work Your Way policy, we offer three broad options (see below) that represent how you can work, based on your work and preferences.
          • Options may vary depending on local laws, regulations, work agreements or other local conditions.

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