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Social Media Community Coordinator

Company: Horizontal Talent
Location: Saint Paul
Posted on: August 5, 2022

Job Description:

Job Description:-


  • Helps build Client brand trust and loyalty by engaging with community members on Client social media channels.
  • Manages the daily social community moderation operations of Client Corporate Brand in the US.
  • This includes responding and engaging with community members via public comment and private message across Facebook, Instagram, LinkedIn, Twitter and YouTube.
  • Additional responsibilities include monitoring and reporting on social community moderation trends, including identifying and escalating key conversation themes and patterns that pose opportunity or threat to the brand.
  • Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practice sharing within work group.
  • Has ability to prioritize and execute tasks, with working knowledge of social community management/moderation.

    Position Duties:


    • Social Community Management/Moderation
    • Social Moderation Reporting

      Basic Qualifications:


      • Bachelors Degree
      • 1 year professional social media experience, with some emphasis on social community management/moderation
      • 1 year professional customer service, communication/PR, or brand marketing experience

        Preferred Qualifications:


        • Experience managing/moderating brand social communities across Facebook, Instagram, LinkedIn, Twitter and YouTube
        • Experience working in a customer-facing communications role
        • Experience with crisis communications management
        • Experience using social media management software, such as Khoros, Sprinklr, Hootsuite, etc.
        • Experience with brand tone of voice
        • Experience monitoring and reporting on social community moderation trends
        • Experience working in a global, corporate environment

          Soft Skills:


          • Fast-paced Self-starter
          • Empathetic
          • Excellent verbal & written communications
          • Great attention to detail
          • Ability to prioritize effectively
          • Great team player

            Core Hours:


            • 40 hours/week
            • Core business hours are 8:30am-4:30pm. Non-employee can structure their 8-hour workday around our core business hours.
            • With Client Work Your Way policy, we offer three broad options (see below) that represent how you can work, based on your work and preferences.
            • Options may vary depending on local laws, regulations, work agreements or other local conditions.

Keywords: Horizontal Talent, St. Paul , Social Media Community Coordinator, Advertising , Saint Paul, Minnesota

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