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Client Services Coordinator/Office manager

Company: Scott + Hespen Law, PLLC
Location: Saint Paul
Posted on: June 19, 2022

Job Description:

Job DescriptionCLIENT SERVICES COORDINATORSmall estate planning law firm hiring CLIENT SERVICES COORDINATOR, a critical position to ensure that clients' needs are well met. You will work closely with clients on the phone and in person. You will schedule appointments, manage the office calendar, open and close files, handle billing, and other client-centered work. You must have strong communication skills and a pleasant attitude to provide good experiences to our clients. Responsibilities:

  • Answer phone calls from potential clients, current clients, and former clients.
  • Complete an intake process to determine callers' needs, our ability to assist, and convert calls to meetings with attorneys.
  • Schedule client appointments with attorneys and keep the calendar.
  • Work closely with attorneys to maintain their schedules.
  • Provide a positive caller experience that supports sensitivity to client needs
  • Other client service-oriented tasksBenefits:
    • Paid Holidays
    • Work-life balance is important; we offer PTO
    • 401(k) retirement account with employer contribution
    • Friendly and inviting work environmentAvailable Location and Schedule:
      • Saint Paul
      • Monday-Friday, standard business hoursRequirements:
        • In-office position
        • Previous experience working in customer service, intake or scheduling preferred.
        • High School Diploma and some college required.
        • Excellent communication skills via phone and email with clients and staff.
        • Ability to pass Background Check.
        • Availability to work normal business hours, Monday-Friday 8AM- 5PM.
        • Ability to multi-task and balance priorities effectively.
        • Positive attitude.To Apply, upload a cover letter and resume or email to amanda@scotthespenlaw.com. No calls please.

Keywords: Scott + Hespen Law, PLLC, St. Paul , Client Services Coordinator/Office manager, Administration, Clerical , Saint Paul, Minnesota

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