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Office Administrator

Company: Title Resource Group LLC
Location: Saint Paul
Posted on: April 4, 2021

Job Description:

Coldwell Banker in Saint Paul, MN is looking for a customer service champion to lead the administrative functions in the branch office and support our mission to help our agents live exceptional lives.

The Office Administrator acts as a liaison between the Sales Agents and Office Management or the transaction support team. This position is the main point of contact for everything in the office, assisting agents with questions, general office procedures, and assisting the Marketing Support Specialist with agent marketing request.

The Office Administrator is also responsible for assisting the Branch Manager with on-boarding new agents, agent retention, all office functions, events and questions. This person is responsible for running the day to day operations and administrative functions of the branch office.

Essential Job Duties:

Agent Support: Responsible for supporting and providing exceptional customer service to all agents. This includes but is not limited to: Supporting the BM with new agent onboarding Process new agent paperwork via OnBase and communicate with Licensing Coordinator and IT that there is new agent to be set up in Trident and on Real Estate Boards. Set up phone, printers, order signs, name tags, keys/fobs, etc Call in tickets for new associations to get set up in Home Base. First point of contact for agent questions and needs. Includes supporting basic questions regarding a variety of company software and systems including those related to marketing and branding, basic social media questions and general company procedure questions. Email communications to agents & office staff (reminders, updates, announcements, etc.) Answer and review agent commission check questions
Branch Vice President Support: Responsible for supporting leadership with a variety of administrative tasks. This includes but is not limited to: Prepare Tuesday Meeting materials including presentation slides Agent Award Tracking Agent Communication via Text Message and Email Systems Prepare Blueprint For Success and other onboarding materials Provides overall recruiting marketing including newspaper and website advertising on sites like Craigslist, Monster, etc.
Reception: Responsible for providing a warm and welcoming environment for visitors and callers alike. This includes but is not limited to: Answering phones and directing callers to the appropriate destination. Checking and responding to voicemails as needed. Welcomes on-site visitors and determines nature of business and announces visitors to appropriate personnel. Receives, sorts and routes mail to appropriate personnel.
Other Duties: Manage & maintain physical office space: Maintain Copy Machine operational Ensure that proper security steps are taken Ensure that office space is clean and orderly at all times Order supplies Prepare Broker Tour Links/Printouts and send out to agents Monitor Courier Office Event Coordination Maintain BlueNet/Non-MLS database Creates content and posts to office social media sites Attend all Office Administrator regional meetings; attend required webinars and conference calls to remain current with business trends and requirements.
Qualifications: 2 years customer service experience required; Prior Real Estate strongly preferred. Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software and hardware Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints. Customer focused, delivery oriented, good team member, values honesty and integrity Marketing experience is a plus
Position Type and Expected Hours of Work: Travel to other nearby offices may be required on an occasional basis. Scheduled hours are based on business need.

#LI-KD2 Employment Type Full-time Company Coldwell Banker Burnet About Us Realogy Holdings Corp. --(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy's diverse brand portfolio includessome of the most recognized names in real estate: Better Homes and Gardens-- Real Estate , Century 21-- , Coldwell Banker-- , Coldwell Banker Commercial-- , Corcoran-- , ERA-- , Sotheby's International Realty-- . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today's consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent - strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity - respecting backgrounds, cultures, perspectives. You'll find our commitment to diversity reflected in our achievements:

  • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women's Forum of New York.
  • First residential real estate company to endorse the--Equality Act --and fully support-- H.R. 1447 --amending the Fair Housing Act to include LGBTQ+ as protected classes. With diversity, we succeed together. We hope you'll join us. Powered by its network of over 94,000 affiliated sales professionals in 3,000 offices across 43 countries and territories, the Coldwell Banker -- --organization is a leading provider of full-service residential and commercial real estate brokerage services. The Coldwell Banker brand prides itself on its history of expertise, honesty and an empowering culture of excellence since its beginnings in 1906. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today's marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite--uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2020 Women's Choice Award -- --Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker give the Gen Blue network an unbeatable edge. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.

Keywords: Title Resource Group LLC, St. Paul , Office Administrator, Administration, Clerical , Saint Paul, Minnesota

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