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Payments and Lobby Supervisor - Office Services Supervisor 3

Company: State of Minnesota
Location: Saint Paul
Posted on: January 8, 2021

Job Description:

*This position is required to work on-site at the Stassen Building*The Payments and Lobby Supervisor is responsible for managing and coordinating all Lobby services, ensuring the highest level of customer service to all customers, providing necessary security to meet federal, state, and Department of Revenue standards of controls for taxpayer data. This position will manage taxpayer's compliance with tax laws through processing of all paper payments the Department of Revenue receives. This position is assisted by lead workers and directly manages both permanent and seasonal employees. In addition to the payments and lobby services, this position will also be responsible for the audit of critical division programs put in place to ensure data security and integrity.As a member of the division's management team, this position will lead and/or participate in team efforts to plan, design, develop, and implement division and agency-wide efforts and projects.QualificationsMinimum QualificationsLead worker or supervisor experienceANDOne (1) year of professional experience or three (3) years of technical or administrative experience demonstrating the following:

  • Knowledge of the principles of supervision or leadership sufficient to train, assign, evaluate work, hire, discipline, and reward employees
  • Experience and/or education in conflict resolution or resolving critical issues
  • Strategic planning skills and the ability to multitask and prioritize work
  • Ability to read and interpret laws, regulations, and procedural documents and prepare written reports
  • Communication skills sufficient to exchange information and establish effective internal and external working relationshipsPreferred QualificationsExperience with budgeting, purchasing, researching and planning.Experience with various software applications including Word, Excel, etc. and the ability to train internal staff on applications.Experience with scanning and imaging processes and systems.Knowledge of payment processing principles and practices including cash handling best practices.Experience with GenTax or a similar Tax Accounting system.Experience managing a customer service environment.Experience supervising a production unit and managing inventory.Experience conducting business program audits.Experience working in a highly regulated environment.Physical RequirementsRequires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.Additional RequirementsPrior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Application DetailsWhy Work For UsGREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.How to ApplyClick "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.For additional information about the application process, go to you have questions about the position, contact Nicole Anderson at you are a Connect 700 candidate, please email your certificate and the Job Posting ID number to Shanna Vah at by the position close date.If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at EQUAL OPPORTUNITY EMPLOYERThe State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email Please indicate what assistance you need.

Keywords: State of Minnesota, St. Paul , Payments and Lobby Supervisor - Office Services Supervisor 3, Administration, Clerical , Saint Paul, Minnesota

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