Business Development Support Manager (BD Pro 1-Sales Operations)

Company: University of Minnesota
Location: Saint Paul
Posted on: January 22, 2023

Job Description:

Apply for JobJob ID353662

LocationTwin Cities

Job FamilyBusiness Development

Full/Part TimeFull-Time

Regular/TemporaryRegular

Job Code8341SO

Employee ClassCivil Service

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Business Development Support Manager - Executive Education BD Pro1 - Sales Operations, 8341SO
OVERVIEW:
The BD Support Manager is responsible for administrative duties, operational/administrative support to the Business Development team within Carlson Executive Education and report to the Associate Director of Business Development. This role will support the Business Development team in administrative duties such proposal development, sales information management, scheduling appointments with prospective clients and new leads based on lead outreach. Will work closely with marketing, Business Development, and finance to create and/or update effective, strategic, and competitive sales proposals. In addition, will work with sales customers during the sales process to maximize benefits that may include handling customer concerns and issues. Schedule department meetings, take notes and hold others accountable for action items established in those meetings. Additional responsibilities will include collecting and analyzing data to assist in forecasting revenue, trends, and other sales-related statistics. Will create sales and revenue forecasts and product reports that provide insight and guidance to management for sales strategy development and efficiency. The salary range for this position is $55,000-$60,000.
JOB DESCRIPTION:
BD Team Operational Admin Support (40%)

• Creates and/or reviews client discussion documents and proposals which includes creating a custom P&L, updating custom P&L's based on any identified changes to assure forecast accuracy.
• Work with internal University departments to create and approve client agreements for custom programs
• Provides sales support to our Open programs, which includes using Salesforce CRM to provide roster accuracy and general lead outreach on an as needed basis.
• Collect and analyze data that drive sales performances - ie sales trends, other sales related statistics.
• Responsible for sales analysis, including the creation of reports needed for the analysis.
• Create sales and revenue forecasts in collaboration with Assistant Dean and Associate Director of Business Development for custom programsMarketing & Communications Admin Support (30%)
  • Communicates with faculty and Associate Director of Operations on program scheduling.
  • Update and manage Business Development and Events budget
  • Manage events with internal and external partners to increase visibility of Carlson Executive Education.
  • Assure all marketing materials needed for events are ready and available for the various events in conjunction with marketing.
  • Be the liaison between Business Development and Operations related to custom programs to assure a smooth custom program transition between processes.
  • Provide a high level of service and promptly respond to clients.Client Relationship Management Support (20%)
    • Actively cultivate and nurture positive, productive relationships with Executive Educations' clients.
    • Resolve issues related to client satisfaction expediently; Make recommendations as appropriate to enhance and improve client satisfaction.
    • Escalate situations in a timely fashion when appropriate.
    • Provide professional level support to Carlson School's Executive Education clientele using a high level of professionalism and business acumen.Additional Administrative Support (10%)
      • Manage certificate process including administrating electronic badges via University of Minnesota's enrollment system
      • Assist Business Development team with CRM tasks including contact maintenance, tracking cancels and transfers, and generating reports
      • Provide administrative support to the Business Development Team such as, customer quotes, sales information management, schedule meetings and appointments, take notes and keep track of action items and add to Asana.*The employer reserves the right to change or assign other duties to this position*
        
        Qualifications
        
        
        
        
        
        Required Qualifications
        • BA/BS degree or combination of related education and relevant work experience to equal at least four years.
        • Ability to establish priorities, detail oriented, work independently, and process objectives with minimal supervision. Critical thinker, Self-Starter, multi-tasker and capable of quickly shifting focus.
        • Relationship oriented individual with appreciation for diversity, equity, and inclusion in the workplace and in our program offerings.
        • Excellent time management skills
        • Excellent organizational skills
        • Excellent Customer ServicePreferred Qualifications
          • CRM, Salesforce Preferred
          • Project Management experience
            
            About the Department
            
            
            
            
            
            Carlson Executive Education, as part of the University of Minnesota, has been committed to driving business success for over 50 years. Through innovative and transformational programs, business leaders have partnered with us again and again to help solve their most pressing challenges today, and prepare the next generation of leaders to drive their organization's success tomorrow.
            
            Benefits
            
            
            
            
            
            Working at the UniversityAt the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.The University also offers a comprehensive benefits package that includes:
            • Competitive wages, paid holidays, and generous time off
            • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
            • Low-cost medical, dental, and pharmacy plans
            • Healthcare and dependent care flexible spending accounts
            • University HSA contributions
            • Disability and employer-paid life insurance
            • Employee wellbeing program
            • Excellent retirement plans with employer contribution
            • Public Service Loan Forgiveness (PSLF) opportunity
            • Financial counseling services
            • Employee Assistance Program with eight sessions of counseling at no costPlease visit the Office of Human Resources website for more information regarding benefits.
              
              How To Apply
              
              
              
              
              
              Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
              
              Diversity
              
              
              
              
              
              The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
              
              Employment Requirements
              
              
              
              
              
              Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
              
              Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax
              
              About the U of M
              
              
              
              
              
              The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
              
              

Keywords: University of Minnesota, St. Paul , Business Development Support Manager (BD Pro 1-Sales Operations), Accounting, Auditing , Saint Paul, Minnesota