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Collections Specialist

Company: Dakota County
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

General Description POSTING TYPE: Open Competitive DEPARTMENT: Employment and Economic Assistance HOURS: Fulltime PREFERRED HIRING RANGE: $49,953.00 - $56,197.00 /year (Grade 106) SALARY RANGE: $49,953.00 - $78,051.00 /year LOCATION: West St. Paul UNION: AFSCME 306 CLOSE DATE: 4:30 p.m. on 11/29/2021 Dakota County offers rewarding career opportunities that make a real difference in people's lives. From maintaining roads to maintaining property records, protecting the environment to protecting our children's health, finding homes for those in need to finding justice for crime victims -- the work we do touches the lives of each of our residents every day. We're proud of what we do. You can be too. Join our team of nearly 1,800 and launch a career where you can truly "Be More." This Collections Specialist works within our Estate Recovery Program to collect assets from the estates of clients to reimburse the State of Minnesota and Dakota County for certain health care services provided. This position works closely with the Department of Human Services, community partners, and other Dakota County departments to complete final accountings, assert claims, and collect assets. Minimum Qualifications . Bachelor's degreein Human Services or related field OR . Associate's degree OR completion of 90 quarter credits in Human Services, Liberal Arts, Accounting, Paralegal, Legal Secretary or related field AND Two years' experience in collections or working as a Financial Assistance Specialist. OR . High School graduate or equivalent (G.E.D.) AND Four years experience as a Financial Assistance Specialist, Child Support Specialist, or Child Support Officer. DISCLAIMER: Experience must be from a Minnesota County and one year of experience must have occurred in the last five years. Required license(s): None Typing ability: Required 35 WPM Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions. 1. Review and process referrals from Community Services departments for collection of public assistance overpayments, estate recovery for Medical Assistance (MA), adult probation fees, Juvenile placement fees, detox fees, Social Services placement fees and other fees. 2. Recover public assistance overpayments and Community Services fees by negotiating payment agreements with debtors and utilizing administrative and judicial remedies available pursuant to Court-ordered terms, policy, procedures, and statute. 3. Maintain and monitor collections case records in accordance with policy and procedure, documenting debts owed, payments received, Revenue Recapture status, judgment renewals, contacts with debtors, bankruptcy-related matters, fee waivers and account write-offs. 4. Provide service to debtors regarding claims owed, responding to inquiries and using phone, email and other written correspondence to resolve questions and concerns. 5. Act as liaison between County departments and debtors when there is a discrepancy regarding the amount of the debt, or the services rendered. 6. Review Probate Court filings to determine County's claims on decedents and method to recover overpayments from estate assets; analyze Notices to Commissioner Waivers to determine whether a claim should be waived or filed against a decedent's estate; under the direction of the County Attorney may initiate probate and/or serve as a Personal Representative in estates involving Medical Assistance claims. 7. Participate in legal proceedings, which may include attending and testifying at hearings on claims, probate, complaints, appeals, and other legal proceedings; initiate conciliation court hearings to obtain judgments for debts owed to the state/county; docket Conciliation Court and Judgment by Operation of Law judgments with Court Administration. 8. Provide mentoring/training on programs, case management and workflow methods, and procedures to other agency staff. ESSENTIAL JOB FUNCTIONS: Duties 1-8 are essential functions. Knowledge, Skills & Abilities and Work Environment * Knowledge of public assistance program rules, in particular overpayments and probate for Medical Assistance (MA). * Knowledge of general accounting principles. * Ability to perform case management activities accurately and timely. * Skill in evaluating and documenting data and preparing information for legal proceedings. * High level of analytical skills with ability to interpret Federal regulations, State Statutes, and County policy and apply them to collection and enforcement of specific court orders or voluntary arrangements. * Ability to communicate clearly and effectively both orally and in writing. * Ability to interpret provisions of court orders or county policy and develop a service plan for the case. * Ability to work independently. * Ability to operate computerized collection and case management system. * Ability to de-escalate high stress situations that have a financial impact on individuals or families * Ability to negotiate agreements and mediate disputes regarding complex domestic and family issues. * Ability to manage multiple priorities according to the needs of the case participants and deal efficiently with public contact on a daily basis. * Ability to collaborate with Finance, Financial Workers, Social Workers, County Attorney, Corrections and other internal and external partners to assess case needs and coordinate case management. * Ability to maintain positive working relationships with people from diverse socioeconomic and cultural backgrounds. WORK ENVIRONMENT: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate controlled office. May require occasional travel. SELECTION PROCESS:. The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration. Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

Keywords: Dakota County, St. Paul , Collections Specialist, Accounting, Auditing , Saint Paul, Minnesota

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