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Operations Manager 2 - Shoreview Lockbox

Company: Wells Fargo
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.Lockbox Services is looking for an experienced, dynamic, and highly self-motivated manager to lead within their Shoreview, MN site. The site consists of multiple work shifts and operates seven days a week with strict processing deadlines and customer centric SLA's for approximately 1200 clients and growing. This position will have accountability for the 1st Shift operation team, consisting of approximately 30-40 non-exempt employees across our Wholesale and Wholetail lockbox product lines. The Role:An Operations Manager 2 manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs nonexempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. Manages ongoing processing efforts and is accountable to manager for unit budget.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them. Responsibilities include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. The operations manager must be able to multi-task and respond within a short time frame to requests or changes. Work independently and collaboratively on challenging issues and projects while continuously implementing process improvements. To be a successful manager you must be able to staff according to volumes in the department. The manager will also be responsible for managing the additional hours and overtime required by staff in order to meet production, ensuring that the overtime and additional hours are within budget. Demonstrated verbal and written skills are a must for this manager position. The operations manager will be expected to conduct regularly scheduled staff meetings, hold coaching & training sessions, address performance issues timely, and write performance reviews. Understand and comply with Lockbox audit requirements while maintaining acceptable audit ratings.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.WORK SCHEDULE: Tuesday through Saturday, 7:30am to 4:00pm CST or until the work is complete*Schedule subject to change based on business need.*Schedule flexibility required. May be required to work weekends or holidays as needed by the business.Required location for this position is 1801 Park View Drive, Shoreview, MN.Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications
    • 4+ years of operations experience demonstrated through work or military experience
    • 1+ year of leadership experience in an operations environment demonstrated through work or military experienceDesired Qualifications
      • Ability to interact with all levels of an organization
      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of departmental workflow processes
      • Intermediate Microsoft Office skills
      • Experience successfully collaborating with others in a change driven environment
      • Banking operations experience
      • Ability to motivate and provide performance feedback to staff
      • Ability to manage to production goals, deadlines, and various metrics
      • Strong time management skills and ability to meet deadlines
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to manage initiatives involving process improvements
      • Ability to identify risks and propose mitigation plans
      • Ability to exercise independent judgment to identify and resolve problems
      • Intermediate Microsoft Office skillsOther Desired Qualifications
        • 1+ year of lockbox experience
        • 1+ year of supervisory or management experience
        • 1+ year of accounts receivable or accounts payable experience
        • Knowledge and understanding of departmental workflow processes Job Expectations
          • Ability to work weekends and holidays as needed or scheduled
          • Ability to lift 20+ poundsStreet AddressMN-Shoreview: 1801 Parkview Dr - Shoreview, MNDisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, St. Paul , Operations Manager 2 - Shoreview Lockbox, Accounting, Auditing , Saint Paul, Minnesota

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