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Control Sr Associate - Customer Remediation Transactional Verification

Company: Wells Fargo
Location: Saint Paul
Posted on: November 17, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company---s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo---s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.The COO Control Management organization is creating a new function responsible for performing frontline testing to verify execution of Enterprise remediations (across all Business Groups/Enterprise Functions), as expected. The Customer Remediation Verification (CRV) team will be organized by 4 distinct teams including Program Management, Strategy, Data Analytics and Transactional Verification. The newly formed comprehensive team will be accountable for assessing accuracy and completeness of remediations and evaluating the detailed execution of these efforts against documented plans and standards.The Customer Remediation Verification Team is looking for several Control Senior Associates to join the new CRV Transactional Verification team. The team will be comprised of control managers and analysts, including teams located in India, and will be responsible for execution of transactional reviews to assess accuracy and completeness of specific Customer Remediation activities.The successful candidate for this role will demonstrate experience executing independent reviews as well as identifying and escalating risks within a fast paced and evolving organization. Specifically, experience is preferred in managing/auditing/testing highly complex customer remediation activities. This position must be capable of initiating action and possess strong execution and relationship management skills across all levels and functions. The role requires a sense of urgency, passion for excellence and results, and personal accountability for achievement and outcomes.This Senior Associate will have the following responsibilities:May lead moderate to high risk or complex review activity engagements in a matrixed environment, and communicates emerging risks to management. Completes review activities on schedule. Raises schedule delays to the review activity lead. Looks for opportunities to remediate schedule issues. Escalates any potential issues discovered during the completion of review activities to a review lead. Identifies potential corrective measures, and follows through on reporting, escalation, and resolution. Completes all documentation under limited supervision and appropriately retains all work papers (testing schedule, templates, work-papers, deferrals, deviations, etc.). Consults and implements initiatives with moderate to high risk. Internal interface with business regarding risk management. Limited to no external interaction. Does not manage other team members.Preferred Locations: --Charlotte, NC; Fort Mill, SC; West Des Moines, IA; Phoenix, AZ; Chandler, AZ; Shoreview, MN; Minneapolis, MN; Irving, TX; Dallas, TXPlease Note: Control Sr. Associate must be in one of the listed site locations. Position is currently remote; however, Control Sr. Associate will be required to work on site when Wells Fargo returns to standard operating model.Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications

  • 5+ years of experience in risk management or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk managementDesired Qualifications
    • Knowledge and understanding of audit methodologies and tools that support audit processes
    • Ability to articulate complex concepts in a clear manner
    • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
    • Strong organizational, multi-tasking, and prioritizing skills
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
    • Ability to interact with all levels of an organization
    • Advanced Microsoft Office skills
    • Ability to synthesize complex analytical findings into executive level communications
    • A BS/BA degree or higher
    • Outstanding problem solving and decision making skillsOther Desired Qualifications--- CISA, CIA, or other Compliance/Audit Certifications--- 3+ years of compliance and controls testing experience developing testing scripts and methodologies--- Understanding of risk based control testing, including assessing the adequacy of design and testing the effectiveness of internal controls--- Experience drafting issues and executive summary reports--- Moderate knowledge of product and process within banking lines of business--- Experience in Audit, Compliance, Risk and Testing--- Strong presentation, documentation, and organizational skills--- High initiative, proactive, and comfort with multi-tasking--- Strong critical thinking and analytical skills with high attention to detail and accuracyJob Expectations
      • Ability to travel up to 10% of the timeDisclaimer
        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, St. Paul , Control Sr Associate - Customer Remediation Transactional Verification, Accounting, Auditing , Saint Paul, Minnesota

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