Patient Access Specialist II (REMOTE)
Company: Fairview Health Services
Location: Saint Paul
Posted on: April 28, 2024
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Job Description:
Overview
As part of Revenue Cycle Management, this position is responsible
for creating a positive first impression of M Health Fairview and
ensuring an exceptional experience is achieved while interacting
closely with patients, families, and other internal and external
stakeholders in a highly organized and professional manner. This
position must utilize effective interpersonal skills to gather
patient demographic for a complete and accurate registration,
identifies insurance, gathers benefits, communicates and collects
patient's financial obligations. Individuals in this role are
expected to demonstrate the M Health Fairview commitments
(Integrity, Service, Compassion, Innovation and Dignity) along with
critical thinking skills, a strong work ethic and flexibility.
Responsibilities Job Description
Interview patients to obtain and document accurate patient
demographic and insurance information in the medical record.
Use insurance knowledge and resources to accurately code insurance
and verify eligibility using online, web-based or phone systems to
ensure accuracy and expedite payment.
Confirm insurance benefits for services including coverage
limitations, referral, and patient liabilities.
Provide proactive price estimates and communicate to patient to
help them understand their financial responsibilities and
collect.
Inform patient of gaps in coverage, educate patient on available
options and refer to financial counseling for assistance.
Interact with patients and families in challenging and unique
situations that may require de-escalation skills.
Manage daily worklists and/or work queues and resolve assigned
tasks in a timely and efficient manner. Assist mentoring new
staff.
Collaborate and exhibit strong relationships with other departments
and team to manage tasks, according to established criteria in a
high-volume environment. Provide resources and contacts to patients
as needed to ensure a seamless experience for the patient.
Adhere to all compliance, regulatory requirements, department
protocols and procedures. Protect patient privacy and only access
information as needed to perform job duties.
Participates in improvement efforts and initiatives that support
the organizations goals and vision. Understands and Adheres to
Revenue Cycle's Escalation Policy.
Qualifications
Required
Experience
2+ year's experience in healthcare revenue cycle including medical
insurance OR equivalent experience in a Patient Access Specialist
position.
Working knowledge and ability to perform accurately and efficiently
on EMR, Microsoft Office Suite, and other computer programs.
Effective communication skills (both written and verbal), attention
to detail, self-directed and a positive attitude are essential.
Ability to work independently and in a team environment
Preferred
Education
Experience
Experience being a subject matter expert and demonstrated
willingness to support team questions.
Patient collections experience in a medical setting.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive
consideration without regard to any lawfully protected status
Keywords: Fairview Health Services, St. Paul , Patient Access Specialist II (REMOTE), Other , Saint Paul, Minnesota
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